Loris CQA with Voice Pro replaying customer interaction

Improve CX & agent performance with Automated QA
Loris Conversational Quality Assurance (CQA)

Loris CQA helps you:

With Loris CQA you can remove the most time-consuming parts of QA.

Loris CQA uses proven AI and machine learning capabilities to change the QA process from manual and irrelevant to automated and actionable. 

By analyzing 100% of customer conversations across voice and digital channels, Loris identifies the interactions that had the greatest impact on customer experience – without the need to pour over transcripts or recordings. 

This significantly reduces the time and effort in your quality control process, giving QA managers and team leaves more time for agent mentoring and meaningful coaching.

AI that powers your people

Give agents higher confidence as they handle more interactions and improve quality.
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Increased
Concurrency
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Increased
CSAT Scores
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Faster
Handle Times
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Faster
Agent Ramp

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.