Loris uses natural language AI to give you the power to make precise data-driven decisions in CX.
It tags every conversation with unique rich metadata, from highly specific contact drivers to customer sentiment toward various aspects of experience with your brand, common situations that require attention, and the ultimate outcome of the conversation.
Having the most complete view of what is happening and what it means to the business, allows you to find issues and share the story with internal stakeholders, update policies and macros, and evaluate and coach agents.
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Could ChatGPT replace human support? Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.