Understand how your Ada, Intercom, Forethought, or other AI Agent is impacting operations and customer experience – with clear insights on quality, performance and opportunities to improve.
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Loris gives you an objective analysis of your AI Agent, highlighting issues by intent topic as well as opportunities for deflection.
Ask Loris gives you easy answers to your AI Agent questions, from which topics have high dissatisfaction to where ones have the highest deflection
Contact Drivers are the specific intents or topics so you can see where AI Agents are doing well, need additional training, or should defer to human agents
AI Agent Actions analyzes how AI Agents are conducting each part of the interaction to highlight potential issues
Automated Resolution tells you if your AI Agent solved customer’s issue during the interaction
Transfer to Human provides how often the AI Agent handed off the conversation to your human agents
Abandonment gives you the percentage of interactions where the customer left before the issue was resolved
Performance Details shows a breakdown of customer reactions, sentiment, CQ score and more by Contact Driver
Wondering How to Balance AI and Human Agents? Get your playbook.
You want to make the most of your AI agent investment, but not at the expense of your customer experience.
See how to strike the right balance between AI agent deflection and high-touch human agent support – without costly trial and error.
Spot quality issues with your AI Agent, fast
Loris provides a single place to see AI Agent performance and customer trends, so you can understand the root cause behind customer issues, how well your AI agents and handling them, and where they need further training.
Named a Cool Vendor in CX Technology by Gartner and Customer Analytics Leader by CMP Research.
Loris uses a combination of pretrained AI models, custom AI models, and LLMs for faster, more accurate results.
Loris AI models have been proven on more than 1B customer service interactions (and counting).
Our team of data scientists continuously tune your AI models, meaning you get better results with less work.
Ready to see Loris for yourself?
Schedule a meeting to see how we provide objective measurement and analysis for your AI Agent investment.
