The traditional QA process needed to be disrupted. The status quo of manually reviewing only a fraction of conversations to understand what is happening with agents results in incomplete data and is expensive and time consuming.
It also is built about finding issues after they have occurred and oftentimes repeated which can be much too late.
This is why leading brands are moving to Loris CQA to automate and improve their ability to find QA problems and then fix them, all in one platform.
Talk to Loris today by filling out the form above to see how we can improve your customer service QA.
Could ChatGPT replace human support? Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.