AI Buyers Guide: 5 Criteria Brands Must Get Right When Selecting AI for the Contact Center
Learn how brands should approach AI for their customer experience in this AI Buyers Guide. See the 5 critical elements to think about to increase success and avoid public AI fails.
How to get started with customer insights from customer service conversations
You’ve probably been thinking or hearing about customer insights. This abstract term is an all-encompassing idea that everything you need to know about your customers, your customer experience, and your customer service agent performance is just waiting for you. And while that’s true, it’s not always that easy. In this blog, we’re going to be exploring how to get started with
Redial Partners with Loris to Improve Customer Service Quality with AI
NEW YORK, NY — February 20, 2024 — Redial, a multinational company focused on providing outsourced service operations and solutions for leading brands, announced they have entered into a partnership with Loris to provide customer service quality and customer intelligence analytics solutions to its customer base.
Loris Employee Spotlight: 10 Questions for Marek Grzybek, Senior Fullstack Developer
For this month’s employee spotlight, we’re talking to Marek Grzybek, our Senior Fullstack Developer on our software engineering team. In March, Marek will be celebrating three years at Loris! He’s also a remote employee working from Poland, though he stops by the office every few months to say hi. We asked him ten questions to learn
AI is killing the traditional BPO. Can AI also save it?
The customer service business process outsourcing (BPO) industry has been a key partner in helping businesses streamline their operations and provide top-notch support to their customers. This has been an especially critical role as businesses need to scale or add capacity quickly, whether due to newfound popularity or seasonal spikes. But the explosion of interest in and adoption of AI