Customer Service Etiquette Guidelines You Can’t Afford To Ignore
Did you know that 63% of customers will leave a business after just one poor customer service interaction? If your customer service agents don’t follow good etiquette, it could be detrimental to your company. In fact, more than 70% of customers report having been treated rudely by a customer service agent. In one example
Loris Introduces “Ask Loris”: AI-Powered Answers for Customer Experience Leaders
NEW YORK, NY, December 12, 2024 – Loris, a leading customer intelligence platform, today announced the launch of “Ask Loris”, an innovative AI solution that transforms how customer service teams understand their customers.
A Step-By-Step Guide To Effective Customer Complaints Handling
According to a recent article, only 32% of UK parcel delivery service Evri’s customers are satisfied with how they handle complaints, compared to an industry average of 45%. Customers have been upset about how long they had to wait for their items, that they were damaged when they arrived, or that they didn’t arrive at all. These unhappy customers complain online about Evri’s service, resulting in a disaster for their reputation.
Whitepaper: Your Complete Guide to Loris AI
While the potential of AI is vast, so is the hype. Which is why we developed this AI whitepaper, to spell out how each of the Loris AI models work – and why we built them the way we did.