Loris Featured as Leader on CMP Research Prism for Customer Analytics in Customer Contact and CX Technology
NEW YORK, NY, USA – January 30, 2025 – Loris AI proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for customer analytics.
In Retail, Customer Experience is Your Most Valuable Product
Ever notice how some online retail brands just seem to get you? You know the ones – they recommend products you actually want, their checkout process is smoother than butter, and when something goes wrong, fixing it feels almost… pleasant? That’s not by accident.
Latest Loris Release Provides Complete Quality Assurance – Giving CX Leaders the Path to AI-Powered QA Future
NEW YORK, NY, January 27, 2025 – Today, Loris announced the launch of a new, more comprehensive Quality Assurance suite. This update builds upon the existing Loris QA product, but now includes a more flexible AutoQA policy builder as well as AI-powered performance monitoring for human and virtual agents alike.
A Comprehensive Guide To Call Center Shrinkage For 2025
When customers have to wait a long time to reach call center agents, they become frustrated and harder to deal with. In fact, nearly 60% of customers feel that long holds and wait times are the most frustrating parts of a customer service experience. Additionally, 62% of customers would prefer to
Case Study: How Calendly Enhances Customer Support with Loris
See how the search for a better way to manage customer interactions turned into a complete adoption of the Loris platform, from CoPilot to QA to Insights.