Contentsquare Enters Definitive Agreement To Acquire Loris AI
NEW YORK, July 30 2025, 9am ET – Contentsquare, a global leader in digital analytics, announced today it has signed a definitive agreement to acquire Loris AI, a leading conversation intelligence platform. This acquisition brings together two innovative companies with one shared goal: to give business leaders the deepest, most accurate
The Hidden Cost of Half-Baked Automation in Customer Experience
Customer experience leaders are under pressure to automate. Chatbots, generative AI agents, and digital self-service tools all promise speed, scale, and savings. But here’s the problem: when brands rush into automation
Whitepaper: AI Analytics is the Key to Modern Quality in Customer Support
As customer experience leaders move beyond AI pilot programs into scaled AI agent deployments, they’re asking: What share of conversations should be handled by AI, and which should stay with human agents?
You Don’t Have a Quality Problem. You Have a Data Problem.
If you’re leading a customer support team in 2025, your reality probably looks something like this: You’re being told to innovate using AI. And being asked why AI Agents can’t do half your team’s work. But you’re also running an operation that’s