Get instant access to Voice of the Customer insights in Loris
Organizations go through a lot to understand their customers. They set up voice of the customer (VOC) programs based on surveys, basic scoring, and quality assurance assessments. The truth is – this is not the voice of your customer. All of these methods only scratch the surface, revealing a small subset of your actual customer feedback.
Loris gives you a quicker path to customer service quality with our latest product release
The Product and Engineering teams at Loris have been busy over the last few months delivering some great capabilities to help customer service teams shorten the time it takes them to understand and serve their customers. And while there are dozens of great features that have been released since our last announcement in December, today we’re going to focus on four
Loris delivers the Future of Quality today with our latest product release
The future of quality starts today with two major features that will significantly improve the accuracy and speed of quality assurance and agent performance management.
Loris now provides CX insights and automated QA across all your customer service channels
Today, we’re proud to announce the release of Loris Voice Pro, a set of capabilities that expands our coverage from digital customer service channels to now include the voice channel!
