With insights gathered from every digital customer conversation, Loris’s AI platform will combine automated tags, customer intents and purpose for outreach along with sentiment for a complete view of what your customers want, and how your team responds. All in real-time.
Beyond insights and improved visibility, Loris has the tool to enable you to take immediate action
Once you have determined what needs to be corrected, Loris can help implements the changes needed with our complete platform, from workflows,QA and real-time agent guidance.
Ensure internal and outsourced agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Every time.
Ensure you have the accurate visibility into how every agent handling your account is performing, and if they are achieving at the levels you demand.
Discover the top reasons customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer success.
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“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!”
Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.