Better CX Data Immediate Insights From Every Conversation
With Insights from Loris you will never be left guessing.
With insights gathered from every digital customer conversation, Loris’s AI platform will combine automated tags, customer intents and purpose for outreach along with sentiment for a complete view of what your customers want, and how your team responds. All in real-time.
With Loris you will:
Know immediately what is going on in your organization when it comes to customers inbounding
Undestand who your top and bottom performers on every key metric in one dashboard
Automate manual processes like tagging to improve data acuracy
Improve your insights and reporting for senior leadership
Beyond insights and improved visibility, Loris has the tool to enable you to take immediate action
Once you have determined what needs to be corrected, Loris can help implements the changes needed with our complete platform, from workflows,QA and real-time agent guidance.
Agent Guidance
Real-time agent
guidance & suggested text
Ensure internal and outsourced agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Every time.
Instantly visualize the data from every conversation agents are having
Discover the top reasons customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer success.