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With Insights from Loris, you'll never be left guessing.

Loris uses natural language AI to give you the power to make precise data-driven decisions in customer experience (CX). 

It tags every conversation with unique rich metadata, from highly specific contact drivers to customer sentiment toward various aspects of experience with your brand, common situations that require attention, and the ultimate outcome of the conversation. 

Having the most complete view of what is happening and what it means to the business, allows you to find issues and share the story with internal stakeholders, update policies and macros, and evaluate and coach agents.


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Using Loris, customer-focused organizations like yours:

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Beyond insights and improved visibility, Loris also the complete CX platform to take action

Once you have determined where the customer experience needs help – whether that’s how agents respond, which policies customers hate, or which use cases can be easily automated – you can leverage Loris to finish the job, from agent guidance to QA assessments to how agents are coached.

Customer Insights

Instantly visualize the data from every conversation agents are having

Discover the top reasons customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer success.

AI that powers your people

Give agents higher confidence as they handle more interactions and improve quality.
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Agent Ramp

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.