Our real-time coaching uses macros to significantly reduce free form typing, resulting in increased concurrency and reduced average handle time.
Fast-growing teams have agents all across the world. Loris ensures your customers get the same high-quality experience every time they talk to you.
Our AI analyzes and scores every message to give agents real-time insights, helping them deliver personalized service to make your customers feel heard.
We don’t just analyze sentiment in text. We go further, helping CX teams and agents know exactly what to do next to build brand-saving conversations.
Bots may handle the basics, but they’re no match for more complex situations. We use machine learning to leverage empathy insights that make agents more human, not less.
Install Loris in LivePerson within minutes, no engineering effort required. Agents can benefit from all our out-of-the-box functionality on the first day.