Customer interactions tell you half the story. Agent performance tells you the other half. See how Loris gives you both for the complete picture of CX.
The Loris AI platform has been proven on more than a billion customer service interactions. Schedule a call to see how we’re helping brands turn their data into better insight and faster decisions.
Loris isn’t just ChatGPT in disguise. We spent the last 7 years building a library of proprietary AI models designed specifically to understand customer conversations and proven on 1 billion million customer service interactions.
Contact Drivers are organization-specific intent classifiers designed to automatically detect the primary reason for contact
Root Cause provides the core issue behind the customer inquiry
Review Reasons highlight critical issues like Escalations, Profanity, Regulatory Threats and more
CQ is a predictive CSAT score that uses the conversation instead of surveys to understand customer satisfaction
Sentiment Graph provides the conversation’s emotional journey to understand points of friction and how the customer left the interaction
Resolution tells you not only if the customer’s issue was resolved, but also the justification as to why or why not
We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%.
Jon Helin
VP of Customer Support, Calendly
Skip the analysis. Jump right to the answers.
Ask Loris is your personal AI data analyst, trained specifically to answer your customer and agent performance questions – from “why are customers dissatisfied?” to “where is this agent struggling?”
If You Really Understand AI, You Can Explain Exactly How You Use It.
A lot of AI vendors slapped ChatGPT or Claude into their product, but can’t tell you if the results you’re getting are real or AI hallucinations. Loris uses different type of AI – from LLMs to machine learning models to basic rules – so you have accurate answers every time. Check out this whitepaper to go deep on how each of our AI models work.
Named a Cool Vendor in CX Technology by Gartner and Customer Analytics Leader by CMP Research.
Loris uses a combination of pretrained AI models, custom AI models, and LLMs for faster, more accurate results.
Loris has delivered billions of predictions in more than 500 customer service interactions (and counting).
Our team of data scientists continuously tune our AI models, meaning you get better results with less work.
Still have questions? Let’s chat!
Schedule a meeting to learn if we’re the right AI for your Contact Center.
