Chatbots and self-service options can handle a lot of basic customers inquiries. But for more complex or compliance-driven issues, CoPilot helps your team say the right thing, at the right time, with empathy and a distinctly human touch.
Ensure agents say the right thing, at the right time with guided workflows and programmed macros that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.
Agents no longer need to tag or categorize conversations. Loris will automatically tag every inbound customer contact by the reason for outreach and sentiment.
Based on the topic and customer sentiment identified, guided workflows and macros are suggested to agents as the conversation happens so they follow configured policies & best practice responses, across every interaction.
Based on your test, enact the best performing macros and workflows to help you agents deliver more successful outcomes to more satisfied customers.
Configure policy steps and parameters directly into Loris:
Design the steps you want your agents to take for every
customer outreach reason and pathways for each policy.
Get out-of-the-box techniques proven to help with agent
empathy. Configure your own brand, policy and team best-
practice response text.
See how one client came to Loris with a mission to improve agent productivity and found even greater impact on the consistency and quality of agent responses.
Still have questions?
Schedule time with our team to see Loris in action and learn why our conversation AI models are the foundation for better quality assurance and customer insights.
