Chatbots and self-service options can handle a lot of basic customers inquiries, but for more complex issues your team needs quick answers and insights. Live agent guidance helps reps say the right thing, at the right time, with empathy and a distinctly human touch.
Ensure agents say the right thing, at the right time with guided workflows and programmed macros that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.
Agents no longer need to tag or categorize conversations. Loris will automatically tag every inbound customer contact by the reason for outreach and sentiment.
Based on the topic and customer sentiment identified, guided workflows and macros are suggested to agents as the conversation happens so they follow configured policies & best practice responses, across every interaction.
Based on your test, enact the best performing macros and workflows to help you agents deliver more successful outcomes to more satisfied customers.
Configure policy steps and parameters directly into Loris:
Design the steps you want your agents to take for every
customer outreach reason and pathways for each policy.
Get out-of-the-box techniques proven to help with agent
empathy. Configure your own brand, policy and team best-
practice response text.
Understanding conversations is all we do. Learn why that matters by scheduling time with our team or reading our AI whitepaper.
