Take the “Manual” Out of QA
Take the “Manual” Out of QA
We score 100% of conversations instantly so you can focus on improving Conversational Quality. Take the tedious parts out of the review process and automatically evaluate all conversations.
We score 100% of conversations instantly so you can focus on improving Conversational Quality. Take the tedious parts out of the review process and automatically evaluate all conversations.
Reinvent the scorecard by automatically gaining access to all of your agent conversations and automating the coaching moment process.
Automated CQ scores across agent performance metrics selected by you with benchmarks available based on historical data.
A Good Conversation on
Bad Conversations in Customer Care
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Could ChatGPT replace human support? Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.