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AI Agent Insights Tells You How Your Bot Is Really Doing

Analyze the impact of your chatbot on your operations and customer experience – giving you the real picture of AI Agent performance and where to improve.

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Unlock key data on your AI Agent

  • See which intent topics/ Contact Drivers your chatbot can handle well and where it’s struggling
  • Spot issues leading to customer abandonment and frustration hiding in your contained interactions
  • Understand the impact your bot is having on your customer experience and the value of your AI investment
UI with chatbot performance metrics and graphs
AI Agent dashboard

Understand real issue resolution & deflection

  • Identify the real outcome of bot conversations, whether they were abandoned, transferred, or truly resolved
  • Get a full performance scorecard, with more than 50 unique data points for deeper understanding
  • Have one platform for all conversations – virtual agent alone, virtual agent plus human agent, and human agent alone

Improve the quality of your AI Agent

  • Dig into bot conversations, to get a deeper understand of potential chatbot issues and where to update prompts
  • See customer sentiment, confusion, frustration, and more, to measure the impact of bots on your experience
  • Understand which issues are good candidates for your bot and which may be too complex
AI Agent dashboard
PLAYBOOK

Forecasting Your AI-to-Human Agent Ratio

You want to make the most of your AI agent investment. But that can’t be at the expense of your customer experience. How do you strike the right balance between AI agent deflection and high-touch human agent support? Download our playbook to learn how conversation data can guide your strategy – instead of trial and error.

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ai agent ratio

Still have questions? Talk to our team

Loris AI delivers real-time insights from millions of conversations. Download our whitepaper to learn more.
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PLAYBOOK

Forecasting Your AI-to-Human Agent Ratio

AI agents are here. So how do you put them to work on the right use cases that won’t hurt your customer experience? Get a clear strategy on where to route issues based on conversation data, not trial and error.

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