AI Agent Insights Tells You How Your Bot Is Really Doing

Get a clear picture of how your chatbot is impacting operations and customer experience – with detailed reports on current AI Agent performance and opportunities to improve.

Unlock key data on your AI Agent

  • See which intent topics/ Contact Drivers your chatbot is handling well and where it’s actually causing problems
  • Spot issues leading to customer abandonment and frustration hiding in your contained interactions
  • Understand the impact your bot is having on your customer experience and the value of your AI investment
UI with chatbot performance metrics and graphs
AI Agent dashboard

Understand real issue resolution & deflection

  • Identify the real outcome of bot conversations, whether they were abandoned, transferred, or truly resolved
  • Get a full performance scorecard, with more than 50 unique data points for deeper understanding
  • Have one platform for all conversations – virtual agent alone, virtual agent plus human agent, and human agent alone

Improve the quality of your AI Agent

  • Dig into bot conversations, to get a deeper understand of potential chatbot issues and where to update prompts
  • See customer sentiment, confusion, frustration, and more, to measure the impact of bots on your experience
  • Understand which issues are good candidates for your bot and which may be too complex
AI Agent dashboard

Still have questions? Talk to our team

Understanding conversations is all we do. Learn why that matters by scheduling time with our team or reading our AI whitepaper.