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AI Agent Insights Tells You How Your Bot Is Really Doing

Analyze the impact of your AI agent on your operations and customer experience – giving you the real picture of chatbot performance and where to improve.

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Insights to improve the quality of your AI Agent or chatbot

  • Use AI Agent Insights to tell what issues your chatbot is handling well and where its logic can improve, with objective analytics and AI models.
  • See where to update prompts to handle more use cases, more effectively with clear data on every aspect of the conversation.
AI Agent dashboard
AI Agent dashboard

Understand true issue resolution & deflection

  • Identify which conversations were really resolved, for a more accurate picture of chatbot performance and ROI.
  • Spot issues leading to abandonment and customer frustration hiding among your overall contained interactions to better train and optimize your AI Agent.

Monitor customer experience across AI Agent interactions

  • Ensure your chatbot is contributing to positive customer experiences by understanding conversation attributes like customer sentiment, confusion, frustration, and dozens more.
  • Get a holistic view of all conversations – AI Agent alone, AI Agent plus human agent, and human agent alone – for a single view of your entire customer experience operation.
AI Agent dashboard
AI EXPERT PANEL SESSION

Learning from Klarna: Exposing the Myths & Facts of AI Agents

Join industry experts as they analyze Klarna’s strategic shift and what this means for broader AI agent adoption.

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Loris AI delivers real-time insights from millions of conversations. Download our whitepaper to learn more.
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AI Agent Lessons from Klarna

Klarna made big news for replacing 700 agents with an AI agent. A year later, they’re reversing course. Learn what went wrong and how to get AI agents right the first time.

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