AI Agent Insights tells you how your AI Agent is really doing

Get a clear picture of how your virtual agent or chatbot is impacting operations and customer experience – with detailed reports on current AI Agent performance and opportunities to improve.

Unlock key data on your AI Agent

See which intent topics/ Contact Drivers your chatbot is handling well and where it’s actually causing problems
Spot issues leading to customer abandonment and frustration hiding in your contained interactions
Understand the impact your bot is having on your customer experience and the value of your AI investment

Understand real issue resolution & deflection

Identify the real outcome of bot conversations, whether they were abandoned, transferred, or truly resolved
Get a full performance scorecard, with dozens of unique data points for deeper understanding
Have one platform for all conversations – virtual agent alone, virtual agent plus human agent, and human agent alone

Improve the quality of your AI Agent

Dig into bot conversations, to get a deeper understand of potential chatbot issues and where to update prompts
See customer sentiment, confusion, frustration, and more, to measure the impact of bots on your experience
Understand which issues are good candidates for your bot and which may be too complex

PLAYBOOK

Forecasting Your AI-to-Human Agent Ratio

You want to make the most of your AI agent investment. But that can’t be at the expense of your customer experience. How do you strike the right balance between AI agent deflection and high-touch human agent support? Download our playbook to learn how conversation data can guide your strategy – instead of trial and error.

Still have questions? Talk to our team

Understanding conversations is all we do. Learn why that matters by scheduling time with our team or reading our AI whitepaper.