Customer Team Resources

The latest discussions and expert advice on shifting from a deflection strategy and automated responses to AI-assisted customer care that enables your team scale the human touch.

The State of QA in Support And What Defines Quality in CX

Whether quality is a metric or a business department—even our panelists have varying opinions—it's important to take the time to define what it means to your organization....

Could ChatGPT replace human support?  Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.