Customer Team Resources

The latest discussions and expert advice on shifting from a deflection strategy and automated responses to AI-assisted customer care that enables your team scale the human touch.

Chatbots Aren’t Enough: When and How to Empower Your Agents

Chatbots may be cost-effective up front, but what's the ultimate cost of customer frustration when they're unable to resolve an issue with a bot?...
The State of QA in Support:  Watch our recent panel discussion on quality assurance in customer experience, and how organizations should define quality.