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See Voice of the Customer insights
across 100% of conversations

Quality Assurance
Turn quality assurance process
into quality intelligence data

Agent Co-Pilot
Help agents say the right thing,
the right way, in real-time

The Gist
Use conversation summarization
designed for Customer Service

Ask Loris
Replace lengthy data analysis
with easy answers

Calendly Case Study
See how they reduced costs 23%
with AI for CX
Platform

AI Platform
See why the best AI models lead
to better CX decisions

Integrations
Connect to your customer service
and interaction platforms

Trust Center
Learn how we protect your
customer data

Loris AI Whitepaper
Get your complete guide to real AI
behind Loris

AI Explainers
Hear one of our data scientists explain our approach to sentiment
Use Cases

Fintech & Financial Services
Fintech insights you can take
to the bank

Retail & eCommerce
Retail insights to turn casual
customers into advocates

BPOs & Outsourcing
Deliver next generation outsourced Customer Service

Telecom
Telecom experiences to phone
home about

Customer-Obsessed Brands
Turn your experience data into
your competitive advantage

CX Strategies for Retail
Learn 16 best practices used by leading
brands to improve experience
Resources
About Us

AI Products

Customer Insights
See Voice of the Customer insights
across 100% of conversations

Quality Assurance
Turn quality assurance process
into quality intelligence data

Agent Co-Pilot
Help agents say the right thing,
the right way, in real-time

The Gist
Use conversation summarization
designed for Customer Service

Ask Loris
Replace lengthy data analysis
with easy answers

Calendly Case Study
See how they reduced costs 23%
with AI for CX
Platform

AI Platform
See why the best AI models lead
to better CX decisions

Integrations
Connect to your customer service
and interaction platforms

Trust Center
Learn how we protect your
customer data

Loris AI Whitepaper
Get your complete guide to real AI
behind Loris

AI Explainers
Hear one of our data scientists explain our approach to sentiment
Use Cases

Fintech & Financial Services
Fintech insights you can take
to the bank

Retail & eCommerce
Retail insights to turn casual
customers into advocates

BPOs & Outsourcing
Deliver next generation outsourced Customer Service

Telecom
Telecom experiences to phone
home about

Customer-Obsessed Brands
Turn your experience data into
your competitive advantage

CX Strategies for Retail
Learn 16 best practices used by leading
brands to improve experience
Resources
About Us

Customer Team Resources

The latest discussions and expert advice on shifting from a deflection strategy and automated responses to AI-assisted customer care that enables your team scale the human touch.

Loris & Harvard Business School Webinar: Humans and AI Are Better Together

Can AI really replace humans in the workplace? Join Harvard Business school professor Jackie Lane along with Loris' Head of AI Eugene Mandel and Director of CX Christina Drum to answer the most pressing questions about AI. In the current stage of AI, what is true and what is fiction? Will AI be a supplement to people, or replacement to them? How humans must evolve, as technology becomes more complicated?...

Access the Webinar

AI Is Coming for CX – Are You Leading or Reacting?

AI in CX is already a strategic necessity, setting apart leaders who proactively enhance customer experiences while laggards risk falling behind. Will you take the lead and leverage AI for personalized, proactive care, or continue reacting and face the consequences?...

The 5 AI Models Every CX Analyst Must Know

AI is reshaping customer service—but not all AI models are created equal. For customer experience (CX) analysts, understanding the mechanics behind these models isn’t just helpful—it’s critical. ...

Top use cases for human and AI collaboration in customer experience

The integration of AI in the contact center is driven by a growing demand for rapid responses and deeper insights. This technology can parse massive amounts of customer interactions, detect patterns, and highlight emerging issues long before they impact large numbers of customers....

What’s the Right Mix of AI Agents and Human Agents for Customer Service?

It’s 2025, and the conversation around customer service automation has matured. The hype around replacing support teams with chatbots has met the friction of reality. Now, leading companies are asking smarter questions: not "How can I automate more?" but rather ...

5 Steps to Understanding & Improving DSAT

Understanding how dissatisfied your customers feel might not be at the top of your to-do list, but keeping an eye on DSAT (customer dissatisfaction) can provide valuable insights for call center managers and QA professionals. Here are three reasons why DSAT matters:...

Understanding Call Center Cost Per Call (and Why You’re Measuring It Wrong)

Call Center Cost Per Call (CPC) is one of the most tracked metrics in customer support. It’s easy to calculate (total cost/# of calls), quick to benchmark, and gives an impression of efficiency. But here’s the catch: optimizing for a lower CPC doesn’t...