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Customer Team Resources

The latest discussions and expert advice on shifting from a deflection strategy and automated responses to AI-assisted customer care that enables your team scale the human touch.
Webinars

Loris & Harvard Business School Webinar: Humans and AI Are Better Together

Can AI really replace humans in the workplace? Join Harvard Business school professor Jackie Lane along with Loris' Head of AI Eugene Mandel and Director of CX Christina Drum to answer the most pressing questions about AI. In the current stage of AI, what is true and what is fiction? Will AI be a supplement to people, or replacement to them? How humans must evolve, as technology becomes more complicated?...
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Blog Posts

Customer Dissatisfaction: Strategies to Prevent Unhappy Customers

Unhappy customers can ruin your entire brand. Online complaints that can’t be removed could tarnish your reputation for good. The UK Royal Mail is a good example of how dissatisfied customers can impact your business. They lost their 360-year monopoly on parcel delivery from post office sites due to poor customer service and missing delivery targets—eek!...
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Blog Posts

A Guide to Customer Experience Analytics: Take Your CX To The Next Level

Your customer experience (CX) is everything. If your customers have a good experience with your brand, you drive customer loyalty and retention. More than 70% of consumers say a good experience is vital in influencing their loyalty to a brand. If they have a bad experience, you’ll have higher customer churn rates. In fact, 51% of customers will never ...
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Blog Posts

The Future of Customer Service: 5 AI Trends In 2024 (And Beyond)

Artificial intelligence (AI) is transforming Customer Experience (CX) by redefining the way that businesses interact with their customers. From chatbots to predictive analytics, this technology is truly revolutionizing how organizations provide customer service. If your goal is to enhance customer satisfaction, loyalty, and retention, you can’t overlook the potential of AI to improve your CX....
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Blog Posts

The Role of Voice of the Customer Analytics in Creating Exceptional Customer Experiences

Understanding your customers is vital to the success of your business. How do you keep your customers happy if you don’t understand how they feel about your brand, product, and customer service? However, understanding your customers is difficult. Humans are complex, with varying emotions and behaviors. ...
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Press Release

Loris Honored with Customer Experience Achievement at the 9th Annual 2024 Globee® Awards for American Business

NEW YORK, NY — June 18, 2024 — Today Loris announced the company has been honored with a Silver Award in the Customer Experience Achievement category at the 9th Annual 2024 Globee® Awards for American Business. This prestigious award recognizes...
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Blog Posts

How To Improve Your Customer Experience With Conversation Intelligence

Your customer experience (CX) interactions are vital to your business. How will you know how your company is performing without them? However, if you’re dealing with hundreds (or even thousands) of customer interactions every day across multiple channels, it can become impossible to keep track of them. This makes it tough to extract insights from your engagements and use them to improve your CX. ...
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Voice of the customer insight

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