Design the steps you want your agents to take for every
customer outreach reason and pathways for each policy.
Get out-of-the-box techniques proven to help with agent
empathy. Configure your own brand, policy and team best-
practice response text.
Ensure agents say the right thing, at the right time with guided workflows and programmed macros that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.
Agents no longer need to tag or categorize conversations. Loris will automatically tag every inbound customer contact by the reason for outreach and sentiment .
Configure policy steps and parameters directly into Loris:
Director of Operations, Slice
Request a 15 min product consultation.