Using machine learning to make customer support more human, empathetic, and scalable

Why we’re here

We’re a team of data scientists, technologists and behavioral linguistics experts solving for how to bring more empathetic conversations to the world.

We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. We believe every interaction is a chance to not only resolve tickets in record time but to create a customer advocate and bring Voice of Customer insights back to the business, all in real-time.

We’re here to deliver on this mission by enabling fast growing online companies with out-of-the-box technology, industry leading implementation times, and by delivering best-in-class customer service ourselves.

Said best by our team

Maggie Faust

CX & Ops

“Customer service is a brutal job. I get to bring more empathy and positive conversations to a world that needs it.”

Seth Levine

Machine Learning

“We are in a unique position to help make the lives of CX agents better and in turn make the lives of customers better while extracting meaningful insights for our clients.”

Christina Drum

CX & Ops

“We help frontline agents feel superhuman with our software, and now insights from their interactions are easily digestible for their CS org & the entire company.”

Ron Schwartz

“I really feel we are innovating, suggesting something new to the world. I love that what we are building is a combination of technology and product, which is rarely seen.”
We have more to say.

Connection to Social Mission

Loris was founded on the idea of increasing empathetic communications in the world. At the heart of our software origin story is the first-ever AI-based solution delivering de-escalation techniques and language suggest features that guide customer service agents through the most challenging conversations.

Our Investors

No one knows hard conversations better

Loris launched in 2021. We’re early in our growth trajectory and looking for passionate talent. Check out our open roles or follow us for future opportunities.

Our Locations

New York, U.S.A.
Tel Aviv, Israel

CSAT Prediction vs Surveys:  Watch our recent panel discussion on the benefit of gaining sentiment scores across 100% of customer interactions.