Loris is an intelligence layer that helps customer teams successfully increase effective digital support – like messaging, SMS, and live chat – so they can lower costs while better serving customers who expect quality support anytime, anywhere they want to reach out.

Loris provides end-to-end value across across support operations departments:

For frontline agents, Loris analyzes both the reasons customers reach out and their initial sentiment, and then guides agents in real time with suggested responses to respond efficiently, accurately and empathetically.

For CX leaders, and their QA, Ops, and Analyst leads, Loris enables the ability to test and learn which responses or policies are most effective, aggregate those outcomes into insights, and a centralized CMS to roll out best practices to all frontline agents.

For our clients we have materially reduced customer churn while improving the quality of conversations (CSAT) and lowering hard costs of their support operations.