Using machine learning to make customer support more human, empathetic, and scalable

Why we’re here

We’re a team of data scientists, technologists and behavioral linguistics experts solving for how to bring more empathetic conversations to the world.

We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. We believe every interaction is a chance to not only resolve tickets in record time but to create a customer advocate and bring Voice of Customer insights back to the business, all in real-time.

We’re here to deliver on this mission by enabling fast growing online companies with out-of-the-box technology, industry leading implementation times, and by delivering best-in-class client service ourselves

Said best by our team

Maggie Faust

CX & Ops

“Customer service is a brutal job. I get to bring more empathy and positive conversations to a world that needs it.”

Seth Levine

Machine Learning

“We are in a unique position to help make the lives of CX agents better and in turn make the lives of customers better while extracting meaningful insights for our clients.”

Althea Wallop


“Everyday I explore answers to questions such as, “What really makes humans different from machines?”. Loris is at the incredible intersection of storytelling, intelligent software, and systems engineering.”

Ron Schwartz

“I really feel we are innovating, suggesting something new to the world. I love that what we are building is a combination of technology and product, which is rarely seen.”
We have more to say.

Connection to Social Mission

Loris was founded on the idea of increasing empathetic communications in the world.  At the heart of our software origin story is the first-ever AI-based solution delivering de-escalation techniques and language suggest features that guide customer service agents through the most challenging conversations.

Our Investors

No one knows hard conversations better

Loris launched in 2021. We’re early in our growth trajectory and looking for passionate talent. Check out our open roles or follow us for future opportunities.

Our Locations

New York, U.S.A.
Tel Aviv, Israel

Are you ready to evolve from AI automated to AI assisted? Watch a recorded panel discussion featuring industry experts.