Understand Every Conversation, Easily Take Action
Our world-class sentiment and customer intent models give you information for 100% of your customer conversations to understand to help you understand and improve every interaction
Our world-class sentiment and customer intent models give you information for 100% of your customer conversations to understand to help you understand and improve every interaction
Loris will automatically tag every inbound customer contact by the reason for outreach, sentiment and the agent handling the conversation. Saving you time and money.
Aggregated conversation data and easy to use filters can elevate the product lines or policies that need to be addressed to improve the quality of every customer conversation.
Immediately understand what leads to the best and worst customer outcomes based on your business. Use this information to prioritize the areas that can have the most significant impact on customer retention.
Elevate the trends and topics driving the most negative customer sentiment, so your team knows where to take action, improve quality, and enable you to reach your goals.
Minimize manual re-tagging work. Loris will automatically tag every interaction by agent, topic and customer sentiment. Saving time and money.
Understanding the people, products or policies that are driving the greatest dissatisfaction, so you know where to take action.
“If you want to go fast, go alone. If you want to go far, go together”. At the same time, I’ve always asked myself, what would it take to go fast and go far!! The answer that I’ve found is, building solid partnerships.
One such example is Loris.ai that’s enabling our CX agents to gauge customer sentiment for every single transaction through an AI based engine that’s giving us breakthrough levels of understanding of customer experiences that the traditional surveys have not been able to. .”
Bala Venkataramanan
Global Customer Service Executive
Bill.com, Google, Intuit & HP
Request a 15 min product consultation.
Could ChatGPT replace human support? Watch our recent panel event for a discussion on the tool’s potential impact on customer experience.