See Voice of the Customer Insights Across All Your Conversations

Turn your conversations into actionable customer experience insights − not just data − by combining the power of proven machine learning models with the latest advancements in Generative AI

The easiest way to VOC

Surveys capture around 10% of customer feedback (on a good day). See what you’re missing across 100% of conversations across all your channels.

  • Track trending issue categories, volumes, and trends over time for a high-level view of your CX operations
  • Spot emerging issues to get ahead of novel customer needs and areas of business to route issues accurately
  • Filter the entire dashboard by dozens of criteria, like sentiment delta, resolution status, and more
Voice of the customer insight
Voice of the customer insights - deep dive

From high-level trends to specific issues with a click

The Voice of the Customer dashboard provides an easy way to access deeper insights without complex data analysis.

  • Get the level of granularity you need, from who owns the issue to the specific driver of customer contact
  • Go deep to see snippets of customer conversations for added context or even the individual interactions if needed
  • Uncover 

Get insights your business can use

Uncover product issues, competitive threats, and actionable summaries of customer contact trends.

  • Get ready-made insights into your data, so you can spend less time analyzing and more time fixing
  • Understand which customer interactions deal with your products to respond to and remediate potential problems.
  • Track competitive mentions along with metrics like CSAT and sentiment, to benchmark your brand against alternatives.
VOICE OF THE CUSTOMER SPOTLIGHT

Key Insights for your Customer Experience

Voice of the Customer dashboard

See immediate CX insights, with intuitive widgets that make it clear what’s happening – and what to do about it.

The Gist: Conversation Summarization

Get just what you need from each interaction, so your team can stop listening to calls and writing summaries. 

Resolution Indicator: Find Issues at Scale

Understand which types of conversations aren’t being resolved to focus your team on where customers are struggling.

For Customer Experience Teams

VOC trends

Be the expert on your customers

Use AI to not only capture customer needs from all your conversations, but also key insights like changes in sentiment, recurring patterns, and emerging issues.

Find owners to fix issues

Track which internal teams and functions own top issues, so you have clear direction and evidence to fix problems once and for all.

For Product & Marketing Teams

VOICE OF CUSTOMER

Tap into product and competitive insights

Understand the volume, sentiment, and other aspects of customer conversations related to your product and competitive set.

Get early feedback on launches

See customer contact patterns related to new products, features, and marketing campaigns to fix potential issues and iterate quickly. 

CUSTOMER WEBINAR
BILL logo

How BILL improved customer conversations with Loris

Bala Venkataramanan, Head of CX at BILL and his team gained better visibility into every customer conversation and the insights they need to drive positive outcomes.

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Increase in average chats per agent
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Advocates who felt their conversations were better with Loris

“If you want to go fast, go alone. If you want to go far, go together”. At the same time, I’ve always asked myself, what would it take to go fast and go far!! The answer that I’ve found is, building solid partnerships.

One such example is Loris.ai that’s enabling our CX agents to gauge customer sentiment for every single transaction through an AI based engine that’s giving us breakthrough levels of understanding of customer experiences that the traditional surveys have not been able to. .”

Bala Venkataramanan
Global Customer Service Executive
Bill.com, Google, Intuit & HP

Got Questions? Get Answers.

Schedule a quick chat with a Loris product expert to understand if AI is right for your CX.

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!