Turn your conversations into actionable Voice of the Customer (VOC) insights by combining the power of proven machine learning models with the latest advancements in Generative AI. Focus your teams on understanding and fixing customer issues instead of managing surveys, tagging conversations, or analyzing data.
Customer surveys capture around 10% of customer feedback (on a good day). See what you’re missing across 100% of conversations and across all your channels.
The Voice of the Customer dashboard provides an easy way to access deeper insights without complex data analysis.
Uncover product issues, competitive threats, and actionable summaries of customer contact trends to put your teams to work on pressing issues.
Voice of the Customer
See immediate CX insights, with intuitive widgets that make it clear what’s happening – and what to do about it.
The Gist: Conversation Summarization
Get just what you need from each interaction, so your team can stop listening to calls and writing summaries.
Resolution Indicator: Find Issues at Scale
Understand which types of conversations aren’t being resolved to focus your team on where customers are struggling.
Use AI to not only capture customer needs from all your conversations, but also key insights like changes in sentiment, recurring patterns, and emerging issues.
Track which internal teams and functions own top issues, so you have clear direction and evidence to fix problems once and for all.
Understand the volume, sentiment, and other aspects of customer conversations related to your product and competitive set.
See customer contact patterns related to new products, features, and marketing campaigns to fix potential issues and iterate quickly.
Bala Venkataramanan, Head of CX at BILL and his team gained better visibility into every customer conversation and the insights they need to drive positive outcomes.
“If you want to go fast, go alone. If you want to go far, go together”. At the same time, I’ve always asked myself, what would it take to go fast and go far!! The answer that I’ve found is, building solid partnerships.
One such example is Loris.ai that’s enabling our CX agents to gauge customer sentiment for every single transaction through an AI based engine that’s giving us breakthrough levels of understanding of customer experiences that the traditional surveys have not been able to. .”
Bala Venkataramanan
Global Customer Service Executive
Bill.com, Google, Intuit & HP
Schedule a quick chat with a Loris product expert to understand if AI is right for your CX.
