Loris turns customer conversations into intelligence that drives action—fueling growth, improving experiences, and informing smarter decisions.
Proven on more than 500 million interactions, our proprietary AI models uncover the real reasons customers reach out, how they feel, and what’s driving churn or loyalty – across all channels and both human and AI agents.
The Loris AI models analyze customer conversations, to tell you why customers are contacting, how your agent responded to their inquiry, and how satisfied they are with your experience.
Based on this analysis, Loris provides both information on customer experience with predictive customer satisfaction scores and identification of root causes of problems, and information on where agents need to improve.
To address these issues quickly, Loris gives you insight without lengthy analysis – alerting your team to changes and making it easy to get the critical answers you need with just a question.
Loris connects to all your interaction channels, turning your customer service conversations into usable intelligence.
Loris AI models analyze customer conversations, to tell you why customers are contacting, how your agent responded to their inquiry, and how satisfied they are with your experience.
To address these issues quickly, Loris gives you insight without lengthy analysis – alerting your team to changes and making it easy to get the critical answers you need with just a question.
Loris connects to all your interaction channels, turning your customer service conversations into usable intelligence.
Loris finds key insights hidden in your existing conversations, turning your customer calls, chats, and emails into the data you need to make critical decisions.
Our library of proven AI models means you can get started and see value in weeks, not months. No need for long feedback cycles, surveys, or lengthy model training.
The Loris Data Science team continuously updates and improves your AI models, so you don’t have to dedicate resources to ongoing testing or maintenance.
Seamlessly connect with major customer service and interaction platforms to streamline workflows and enhance support across channels.
When it comes to people’s money, there are no “small” issues. Use Loris to get ahead of product and service inquiries and resolve inquiries quickly.
Alex Gross
Head of CX Strategy
Bala Venkataraman
VP, Head of CX & Operations
Schedule a meeting to learn more about how we reduce cost per case while increasing customer insights.
Combined, they will provide a complete view of the customer journey, from click to conversation.
