Turn customer conversations into the data you need to improve quality, efficiency, and customer satisfaction. Find and fix your real issues using proprietary AI models and data science expertise. Be up and running in weeks.
The Loris AI platform and library of out-of-the-box AI models have been developed over the last 5 years, and battle-tested across hundreds of millions of real customer service conversations.
Loris connects to all your interaction channels, turning your customer service conversations into usable intelligence.
Loris AI models analyze customer conversations, to tell you why customers are contacting, how your agent responded to their inquiry, and how satisfied they are with your experience.
Based on this analysis, Loris provides both information on customer experience with predictive customer satisfaction scores and identification of root causes of problems, and information on where agents need to improve.
To address these issues quickly, Loris gives you insight without lengthy analysis – alerting your team to changes and making it easy to get the critical answers you need with just a question.
Loris AI models analyze customer conversations, to tell you why customers are contacting, how your agent responded to their inquiry, and how satisfied they are with your experience.
To address these issues quickly, Loris gives you insight without lengthy analysis – alerting your team to changes and making it easy to get the critical answers you need with just a question.
Loris finds key insights hidden in your existing conversations, turning your customer calls, chats, and emails into the data you need to make critical decisions.
Our library of proven AI models means you can get started and see value in weeks, not months. No need for long feedback cycles, surveys, or lengthy model training.
The Loris Data Science team continuously updates and improves your AI models, so you don’t have to dedicate resources to ongoing testing or maintenance.
Seamlessly connect with major customer service and interaction platforms to streamline workflows and enhance support across channels.
When it comes to people’s money, there are no “small” issues. Use Loris to get ahead of product and service inquiries and resolve inquiries quickly.
Alex Gross
Head of CX Strategy
Bala Venkataraman
VP, Head of CX & Operations
