Company - Loris – Conversation Intelligence for Leading Brands

Improving the quality of CX conversations with machine learning to make customer support more human, empathetic, and scalable

Power your business with customer insight

Loris unlocks a world of insight for CX leaders, using an AI-powered conversational intelligence platform to extract value from every customer interaction.

The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact the brand and expose gaps in the customer journey that reduce satisfaction and increase costs.

Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve.

Loris turns customer conversations into each company’s most valuable resource.

Said best by our team

Guy Halevy

Product

“We are providing an understanding of what customers truly care about and AI to improve their CX department accordingly and in real-time.”

Seth Levine

Machine Learning

“We are in a unique position to help make the lives of agents better and in turn make the lives of our clients better while extracting meaningful insights.”

Christina Drum

CX & Ops

“We help frontline agents feel superhuman with our software, and now insights from their interactions are easily digestible for their CS org & the entire company.”

Kavan Edwards

Sales

“I really feel we are innovating. I love that what we are building is a combination of technology and product, which is rarely seen.”

We have more to say.

Why we're here

We’re a team of data scientists, technologists and behavioral linguistics experts solving for how to bring more empathetic conversations to the world. We believe that AI doesn’t have to mean deflecting human conversation – rather, helping to make those conversations more accessible. We believe every customer interaction is a chance to not only resolve tickets in record time, but to learn more about what behaviors drive satisfaction and advocacy, and roll out changes that help companies be beloved brands.