Loris vs Observe.ai

As a CX professional, it’s not always easy to tell one AI solution from another. And not every AI approach works the same. The following table provides a comparison of Observe and Loris, to help you decide which approach works best for you and your team.

Automated scoring of 100% of conversations
QA coverage for voice, digital messaging, chat, and email channels
Customizable QA scorecards
Voice and digital transcription
Out-of-the-box AI models
Customer-derived AI models
AI-powered customer analytics and insights
Fast implementation
Ease of getting started and use
Time to value in weeks

Loris is built by AI experts, so you don't need to be one.

With Loris you can:
  • Roll-out and see results from your QA and customer insights program in weeks, not months
  • Get the benefits of AI and automation without sacrificing quality
  • Analyze and improve customer service performance clearly and easily
  • Give your agents the targeted feedback and guidance they need no matter where they are across all your channels

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.