As a CX professional, it’s not always easy to tell one AI solution from another. And not every AI approach works the same. The following table provides a comparison of Observe.ai and Loris, to help you decide which approach works best for you and your team.
Observe.ai | Loris | |
|---|---|---|
Automated scoring of 100% of conversations | ||
QA coverage for voice, digital messaging, chat, and email channels | ||
Customizable QA scorecards | ||
Voice and digital transcription | ||
Customer-specific intent classification models | ||
Out-of-the-box library of proven AI models | ||
AI-powered Voice of the Customer insights | ||
Fast implementation (2-4 weeks) | ||
Ease of getting started and use | ||
Time to value in weeks |
Ready to get more out of QA with less effort? Let’s talk.
Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.
