Loris vs MaestroQA

Why Amrita at Thesis chose Loris over MaestroQA

With everyone in the Agent Performance and Contact Center QA space saying the same thing – how do you know what works best for your business?
The following table provides a comparison of MaestroQA and Loris, to help you decide which approach works best for you and your team.

Voice, chat, and email coverage
Automated QA assessment assignment
Customizable QA scorecards
Reporting dashboards
Help desk integrations
Pre-trained and customer-derived AI models
AI-powered customer analytics and insights
Automated scoring of 100% of conversations
Fast implementation

Loris will have you singing a different tune about QA.

With Loris you can:
  • Measure conversational quality at the agent, team, and organization level
  • Be the expert on what customers need and ways to improve customer journeys
  • Analyze and improve customer service performance clearly and easily
  • Give your agents the targeted feedback and guidance they need no matter where they are

Ready to get more out of QA with less effort? Let’s talk.

Schedule time with a Loris product expert to see how we’re making QA smarter, faster, and just a whole lot easier with AI.

“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!” 

Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.