Careers

Loris is an AI company building NLP-based conversational intelligence software for CX teams to understand their customer needs in real time. 

We are looking for a Tech lead who will help steer the technical roadmap, mentor and guide other engineers and help establish a strong engineering team by implementing the best coding practices and promoting clean code and architecture.

Responsibilities:

• Designing and implementing scalable features in python on AWS
• Working closely with the product and data team to achieve business goals
• Integrate machine learning models into production and monitor performance of models
• Identify and POC new technologies to improve scale, performance and security
• Mentor and lead junior developers – including code/design reviews, knowledge sharing, tech-talks
• Focal point for DB related issues – modeling, performance, troubleshooting
• Go-to-person on major production incidents – develop and enrich tools to facilitate troubleshooting of incidents, and to monitor the system health
• Recruitment (Technical interviews)

Requirements:

• 7+ Years of hands-on experience as a backend engineer with experience in at least 2 of the following: java/Node.js/python/ROR/.NET
• Strong knowledge of databases – relational (MySQL, PostgreSQL,etc) and NoSQL (MongoDB, ElasticSearch, etc)
• Experience with cloud services such as AWS, GCP
• Flexibility and ability to adapt to changing priorities.
• Solid understanding of OOP, SOLID and other software engineering concepts
• Appreciation for clean and well-documented code
• Familiarity with React JS, Css3, Html5 and JavaScript

Bonus

• Experience in working with big data tools (ETL processes etc.)

Company Overview

Loris is an AI company that develops products that help companies better handle their most difficult customer service conversations. Our real-time coaching software equips customer service teams with customer sentiment and live guidance, helping agents respond to requests more efficiently and effectively, improving agent productivity, company customer satisfaction and ultimately customer lifetime value by preventing churn.

Loris now works with large enterprises in marketplace, fintech and delivery, and our novel dataset consists of millions of anonymized textual interactions between businesses and their customers.

The idea of Loris was born from Crisis Text Line, a nonprofit organization that provides free, text-based crisis counseling. Everyone on our team believes language matters, and we are an empathy-first organization. We look forward to growing our team with like-minded, multidisciplinary individuals from diverse backgrounds. We’re based in Tel Aviv and NYC and backed by top investors, including Vertex, Floodgate, and Jeff Weiner.

Job Overview

We are looking for an experienced and creative data scientist to become a foundational member of our team. In this role, you will help us study conversations to build models that support better outcomes, thereby enabling businesses to provide their customers with a better experience while simultaneously reducing costs. We support the mental health and well-being of agents while providing key business insights to management. If you’re passionate about NLP at  the intersection  of emotional intelligence and machine learning, this is your opportunity to join us in building  impactful AI solutions to real-world problems.

Job Responsibilities:

• Innovate, develop and test state-of-the-art approaches to solve challenging problems in conversational AI
• Partner end-to-end with Product Managers, Data Scientists, Software Engineers, and UX Researchers to understand customer requirements, design prototypes, and bring innovative technologies to production
• Analyze conversations using NLP to extract features for use in insight-generation and predictive text models
• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
• Present reports and findings to senior level technical and non-technical audiences
• Develop processes and tools to monitor and analyze model performance and data accuracy

Required Skills and Qualifications:

• PhD/ M.Sc in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.)
• Great communication skills and a startup mindset
• 5+ years of experience in a data science role
• 3+ years of experience with NLP applications and techniques
• Experience in conversational AI
• Strong Python skills 
• Experience with ML frameworks: PyTorch, TensorFlow, Keras, Fast.AI 
• Experience with integrating ML models into production
• Solid computer science and coding skills

Why Loris?

• Be part of an empathy-first company that’s focused on taking care of each other while we execute at the highest level to bring impactful AI products to market
• Career growth–your next role with us might not be created yet, we are waiting for you to help us chart the way!
• Unlimited PTO
• Health care benefits: Medical, Dental, Vision

About the role: 

We’re looking for an energetic Product Manager with strong intuition for user experience and exceeding communication skills to join our team at Loris.ai. This person will be critical in ensuring the seamless execution of our product development. 

Our ideal candidate is both creative and analytical. This person is excited by the opportunity to work in a multi versatile role that balances tactical execution and product savvy. We’re looking for a leader for this Product role that will lead execution of our critical roadmap for the engineering team based in Tel Aviv.

The product manager should have a technical background, should understand the company’s technology at a deep level, and be able to interact with the development team to lead the execution of a product. They are the glue between the business side and the technical side of an organization.

Challenges you’ll tackle:

• Drive product goals and strategy for the Loris platform and inform the product roadmap to incorporate user feedback and continual improvement. 
• Analyze market data to develop sales strategies and define product objectives
• Work closely with R&D, Data, QA and Go-To-Market teams in order to translate product requirements into implementable design and definitions
• Ensure efficient communication between the Tel Aviv and NYC-based teams, helping us to bridge the gap between time zones through documentation and processes. 
• Work closely with the Product Designers to define style and design that aligns with the user experience and translate concepts to wireframes.
• Demonstrate and help instill platform thinking and user-focused development processes across our teams
• Partner with the entire team to deliver with speed and quality. Understand and engage the R&D with “why” and “what”, and should be able to answer the “how.”

Qualities you embody:

• Passion for customer experience and systematic thinking that balances short and long term tradeoffs.
• Contribute a genuine passion and enthusiasm for the Loris mission, and for solving customer needs
• Excellent leadership and personal skills 
• Self-organized, process driven
• Outstanding English and communication skills
• Strong capability to break down complex problems into manageable goals and components 
• Ability to handle ambiguity gracefully and thrive in a fast-paced startup environment

Experience you have:

• 3+ years of experience of Product Management role preferably in a B2B SaaS company 
• Background in software development and managing an ML-based product.
• Strong Project Management skills (fluent in scrum and agile methodologies)
• Experience with building and driving comlex/full stack products spanning from data and AI/ML infrastructure to user experience.
• Experience writing product specifications and other product-related documentation.
• Background in software development and managing an ML-based product.
• An entrepreneur at heart, can own all aspects of product management end to end, including product research, finding product-market fit, and managing product business

Company Overview:

Loris is an AI company building conversational intelligence software for CX teams to understand and meet their customer needs in real time. 

Our technology is focused on incorporating the best elements of Conversational AI and Natural Language Processing (NLP) to assist humans. We believe there will always be a needed mix of machines and humans to support customers. We’ve been able to build winning ecosystems of assisted human support that result in happy customers, positive brand perceptions, and ultimately serve the mission of customer service teams’ focus on reducing churn, increasing retention, and contributing to revenue. 

Our Team:

We’re a team of data scientists, technologists and behavioral linguistics experts solving for how to bring more empathetic conversations to the world.

We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. We believe every interaction is a chance to not only resolve tickets in record time but to create a customer advocate and bring Voice of Customer insights back to the business, all in real-time.

By enabling fast growing online companies with out-of-the-box technology, industry leading implementation times, and by delivering best-in-class client service ourselves, we enable our mission to make customer conversations more human, empathetic, and scalable. 

Responsibilities: 

• Designing and implementing scalable features in python on AWS.
• Working closely with the product and data team to achieve business goals.
• Integrate machine learning models into production.
• Identify and POC new technologies to improve scale, performance and security.
• Mentor and lead juniors developers – including code/design reviews, knowledge sharing, tech-talks

• Focal point for DB related issues – modeling, performance, troubleshooting
• Go-to-Guy on major production incidents – develop and enrich tools to facilitate troubleshooting of incidents, and to monitor the system health
• Recruitment (Technical interviews)

Requirements:

• 3+ Years of hands-on experience as a backend engineer with experience in python
• Strong knowledge of databases – relational databases (MySQL, PostgreSQL,etc) Experience with cloud services such as AWS, GCP
• Flexibility and ability to adapt to changing priorities.
• Solid understanding of OOP, REST APIs and other software engineering concepts
• Appreciation for clean and well-documented code.
• Strong written and verbal communication skills.
• Ability to meet deadlines and think strategically.
• Strong “can-do” approach, creativity and learning mindset.
• Advantage: Familiarity with React JS, Css3, Html5 and JavaScript.
• Advantage: Experience in working with big data tools (ETL processes etc.)

Company Overview

Loris is an AI company that develops products that help companies better handle their most difficult customer service conversations. Our real-time coaching software equips customer service teams with customer sentiment and live guidance, helping agents respond to requests more efficiently and effectively, improving agent productivity, company customer satisfaction and ultimately customer lifetime value by preventing churn.

Loris now works with large enterprises in marketplace, fintech and delivery, and our novel dataset consists of millions of anonymized textual interactions between businesses and their customers.

The idea of Loris was born from Crisis Text Line, a nonprofit organization that provides free, text-based crisis counseling. Everyone on our team believes language matters, and we are an empathy-first organization. We look forward to growing our team with like-minded, multidisciplinary individuals from diverse backgrounds. We’re based in Tel Aviv and NYC and backed by top investors, including Vertex, Floodgate, and Jeff Weiner.

Job Overview

We are looking for an experienced DevOps to join the R&D team and be the focal points of all devops and security efforts. In this critical role, you will support the entire R&D operation, by providing automated tools and CI/CD processes, you will take responsibility for the entire infrastructure and cloud environment, and oversee our high security standards.

Technologies: AWS, RDS (postgres), K8s (EKS), datadog, circleci, terraform, python

Job Responsibilities:

• Develop and automate the processes to deploy, manage, and configure our application in the AWS environment.

• Assist with the execution of architecture blueprints and bring security into a DevOps mindset and culture
• Support data scientists in MLOps procedures
• Introduce cutting-edge technologies to support new features.
• Cooperate with the development, support, and QA teams.
• Advise on security issues and contribute to the development of different projects and products

What you’ll need:

• Experience with AWS as an administrator in a production environment (EC2, RDS, S3, EKS, Cloudfront)
• Experience with containers & virtualization concepts, Docker & Kubernetes clusters, and running production systems over AWS.
• Experience writing Terraform code.
• Experience with Jenkins, CI/CD pipelines, and Groove programming language.
• Experience with administrating monitoring stack – defining the component and the alerts
• Experience in Linux, preferably Ubuntu.
• Familiarity, and some experience in Implementing security controls (WAF, Firewalls, Security groups, VPN, etc…) and standards (SOC2, ISO27001, etc…)
• Strong written and verbal communication and collaboration skills.
• Strong sense of ownership and accountability.
• Super fluent in English

Advantage:

• Experience in backend development in Python
• Experience with Datadog