Careers
If you want to be part of a team doing groundbreaking work,
have advanced technical skills, and are a believer in
human-first experiences, we want to hear from you.
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If you want to be part of a team doing groundbreaking work,
have advanced technical skills, and are a believer in
human-first experiences, we want to hear from you.
Loris is an AI company building NLP-based conversational intelligence software for CX teams to understand their customer needs in real time.
We are looking for a Tech lead who will help steer the technical roadmap, mentor and guide other engineers and help establish a strong engineering team by implementing the best coding practices and promoting clean code and architecture.
Responsibilities:
Requirements:
Bonus
Company Overview
Loris is an AI company that develops products that help companies better handle their most difficult customer service conversations. Our real-time coaching software equips customer service teams with customer sentiment and live guidance, helping agents respond to requests more efficiently and effectively, improving agent productivity, company customer satisfaction and ultimately customer lifetime value by preventing churn.
Loris now works with large enterprises in marketplace, fintech and delivery, and our novel dataset consists of millions of anonymized textual interactions between businesses and their customers.
The idea of Loris was born from Crisis Text Line, a nonprofit organization that provides free, text-based crisis counseling. Everyone on our team believes language matters, and we are an empathy-first organization. We look forward to growing our team with like-minded, multidisciplinary individuals from diverse backgrounds. We’re based in Tel Aviv and NYC and backed by top investors, including Vertex, Floodgate, and Jeff Weiner.
Job Overview
We are looking for an experienced and creative data scientist to become a foundational member of our team. In this role, you will help us study conversations to build models that support better outcomes, thereby enabling businesses to provide their customers with a better experience while simultaneously reducing costs. We support the mental health and well-being of agents while providing key business insights to management. If you’re passionate about NLP at the intersection of emotional intelligence and machine learning, this is your opportunity to join us in building impactful AI solutions to real-world problems.
Job Responsibilities:
Required Skills and Qualifications:
Why Loris?
About the role:
We’re looking for an energetic Product Manager with strong intuition for user experience and exceeding communication skills to join our team at Loris.ai. This person will be critical in ensuring the seamless execution of our product development.
Our ideal candidate is both creative and analytical. This person is excited by the opportunity to work in a multi versatile role that balances tactical execution and product savvy. We’re looking for a leader for this Product role that will lead execution of our critical roadmap for the engineering team based in Tel Aviv.
The product manager should have a technical background, should understand the company’s technology at a deep level, and be able to interact with the development team to lead the execution of a product. They are the glue between the business side and the technical side of an organization.
Challenges you’ll tackle:
Qualities you embody:
Experience you have:
Company Overview:
Loris is an AI company building conversational intelligence software for CX teams to understand and meet their customer needs in real time.
Our technology is focused on incorporating the best elements of Conversational AI and Natural Language Processing (NLP) to assist humans. We believe there will always be a needed mix of machines and humans to support customers. We’ve been able to build winning ecosystems of assisted human support that result in happy customers, positive brand perceptions, and ultimately serve the mission of customer service teams’ focus on reducing churn, increasing retention, and contributing to revenue.
Our Team:
We’re a team of data scientists, technologists and behavioral linguistics experts solving for how to bring more empathetic conversations to the world.
We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. We believe every interaction is a chance to not only resolve tickets in record time but to create a customer advocate and bring Voice of Customer insights back to the business, all in real-time.
By enabling fast growing online companies with out-of-the-box technology, industry leading implementation times, and by delivering best-in-class client service ourselves, we enable our mission to make customer conversations more human, empathetic, and scalable.
Responsibilities:
Requirements:
Loris.ai is looking for a Data Analyst lead with strong communication skills to join our team at Loris.ai to build and establish our analytics systems, procedures, and methodologies. This person will be critical to providing the Product and Business Development teams with data-based insights to inform strategic decisions.
Our ideal candidate is highly inquisitive with a passion for uncovering business insights in large amounts of data. This is a cross-functional Product role that will operate cross-functionally with Data Science, Engineering, CX, Sales, and external stakeholders.
Challenges you’ll tackle:
Qualities you embody:
Skills you have:
Company Overview
Loris empowers the world’s fastest-growing companies to have better conversations with their customers. Loris is an AI assistant for text-based conversations (chat, SMS, email) that plugs into existing customer service platforms (Zendesk, Salesforce, etc.). Our real-time software guides customer support agents for more efficient responses, provides management with voice of customer insights, and ultimately improves conversation outcomes, CSAT and customer LTV.
Loris is quickly building an impressive client roster (Freshly, Fiverr, Slice, Pair Eyewear to name a few) who are finding value from Loris software to improve customer experience metrics – from efficiency and response times to quality interactions that ultimately result in customer retention.
Loris is hiring its first SDR. You will report to our Director of Sales, collaborate with the Head of Marketing, and play a critical role in the success of our sales organization by proactively identifying, nurturing, and creating new opportunities. Unlike most Sales Development organizations, we care about the quality of the interactions you have with our users more than the number of calls you make in a day.
You will develop and foster a wide range of technical, analytical, and sales skills that will lay the foundation for your future. Our goal is to set you up for success as an SDR while providing opportunities for you to grow and advance your career at Loris. This is a hybrid role where you’ll be coming into the office located in New York City 2-3 days a week, and working remotely the other days.
What You Will Be Doing:
You will spend most of our time finding new business to expand Loris’ presence in all market segments. Your responsibilities will include:
What You Bring Along:
A positive attitude with a growth mindset is essential for a fast-growing startup. Being excited about the opportunity to roll up your sleeves and wear many hats is certainly an indicator. Additionally, below are some qualifications we are looking for:
We Take Care of Our People
We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.
We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.
CSAT Prediction vs Surveys: Watch our recent panel discussion on the benefit of gaining sentiment scores across 100% of customer interactions.