Careers

If you want to be part of a team doing groundbreaking work,
have advanced technical skills, and are a believer in
human-first experiences, we want to hear from you.

About the Role
As a Senior Backend engineer in the core team, you will have a central role in shaping the future of both the product and the engineering culture. You will work closely with data scientists and product managers to craft products that transform the way companies communicate with their customers.

Responsibilities: 

  • Take a leading role in developing our backend platform
  • Working closely with the product and data science teams to achieve business goals.
  • Integrate machine learning models into production.
  • Take a leading role in developing our backend platform
  • Own the full lifecycle – from architecture, design and implementation to deployment and monitoring
  • Mentor and guide junior team members
  • Work on diverse subjects, technologies and challenges. We promise you won’t be bored.

Requirements:

  • 4+ years of experience with server side languages such as Python or Node in a CI/CD environment
  • Experience with cloud services such as AWS, GCP 
  • Experience with containerization technologies (Docker, Kubernetes)
    • Strong knowledge of databases – relational databases (MySQL, PostgreSQL,etc) Experience with cloud services such as AWS, GCP
    • Solid understanding of OOP, REST APIs and other software engineering concepts
    • Appreciation for clean and well-documented code.
  • Advantage: Experience with React JS, Css3, Html5 and JavaScript.
  • Advantage: Experience with DevOps, CI/CD tools 

Responsibilities: 

  • Lead the platform team, consists of senior backend and full stack developers – including technologies stack, quality, scalability, security, processes, hiring and people development.
  • Combine leadership and hands-on work (at least 50% hands-on)

  • Drive technical excellence, high product quality, and timely delivery to meet company business goals. 

  • Take the backend architecture to the next phase – scaling backend services, including apis and data pipelines 

  • Working closely with data science team to integrate machine learning models into production

  • Working with Devops lead to make sure our infrastructure is reliable and fault tolerant

  • Focal point for DB related issues – modeling, performance, troubleshooting

  • Hire, retain and lead a team of talented engineers.

Requirements:

  • Proven experience (8 years) as a software developer with a strong background in backend development

  • Prior experience (2 years) in a leadership role, managing and leading software

  • A deep understanding of production systems and the architecture of SAAS products

  • Experience with cloud platforms, such as AWS or Azure, and related services like containers and microservices.

  • Experience with python

  • Strong knowledge of databases – relational (MySQL, PostgreSQL,etc) and NoSQL 

About the role:

We are looking for a motivated and creative data scientist to  become an integral member of our team. We want to enable businesses to provide their customers with a better experience, but a critical part of that is understanding what is going wrong in the customer journey that leads to customer outreach. We are looking for a problem solver who can help us leverage our datasets to improve the way we understand conversations and the insights we glean from them. Human conversation is nuanced, but our ability to find meaning in millions of conversations is invaluable both to improving experiences and helping our customers succeed in increasingly competitive categories. If you’re passionate about data science, machine learning and NLP and you’re passionate about building impactful solutions to real-world problems, this is your opportunity.

Responsibilities:
  • Partner end-to-end with Product Managers, Data Scientists, Software Engineers, and UX Researchers to understand customer requirements, design prototypes, and bring innovative technologies to production
  • Analyzing conversations using NLP to extract features for use in Machine Learning and predictive models
  • Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
  • Present reports and findings to senior-level technical and non-technical audiences
  • Develop processes and tools to monitor and analyze model performance and data accuracy
  • Innovate, develop and test state-of-the-art approaches to solve challenging problems in conversational AI
  • Data mining, data analysis, producing reports and building creative data visualizations.
  • Processing, cleansing, and verifying the integrity of data used for analysis.
  • Conducting statistical hypothesis tests for key metrics

Skills and Qualifications:
  • Ability and eagerness to learn new technical information quickly.
  • Ability to apply knowledge to solve business problems.
  • Ability to work in a team and to communicate with both technical and non-technical colleagues.
  • Great communication skills and a startup mindset
  • Strong Python Skills (Specifically, pandas, and familiarity with sklearn)
  • Understanding of Machine Learning Concepts and familiarity with NLP
  • Solid computer science and coding skills
  • SQL – ability to write select queries with join and filtering.
  • Strong understanding of math and statistics (i.e., Probability distributions, statistical significance, hypothesis testing and regression) 
  • Background in a quantitative field (Computer Science, Mathematics, Statistics, Engineering, Artificial Intelligence, etc.) preferred

 

Bonus

  • Experience with NLP applications and techniques (HuggingFace, SpaCy, etc.)
  • Experience in conversational AI
  • Experience with ML frameworks (e.g., PyTorch, TensorFlow, Keras, Fast.ai, etc.)

 

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.

Employee benefits include:

  • Unlimited PTO, plus company holidays
  • 100% employee covered health premiums (medical, dental, vision)
  • Hybrid remote/office work culture 
  • Work From Home stipend
Additional Information

This role will receive a competitive salary + benefits + equity. The salary for US-based employees located in the below markets may expect offers in the ranges for this role.

New York City: 

A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these consideration

About the Role

We are currently seeking a motivated self-starter who is curious about how to help companies elevate their customer service & support to join our customer experience (CX) team. As a CX manager, this role is responsible for driving high adoption of the software with the end users, and helping the client’s buyers and CX leaders understand and realize the maximum ROI and value with Loris. This team works closely with Product and Engineering to ensure that Loris delivers an excellent user experience. This team also partners closely with Sales to ensure success KPIs are met and with Marketing to share client success stories in the market and with specific potential clients. 

 

The individual will be given ample opportunity to influence the future of Loris products, as well as how the CX team is structured as it grows, based on client needs.  

 

About You

  • You have at least 1-2 years of experience in consulting, technology implementations, or B2B SaaS customer success management
  • You have a passion for simplifying cutting edge technology for your client counterparts through demos, feedback sessions, and weekly touchpoints. 
  • You enjoy wielding deep technical expertise of the product and can troubleshoot issues independently, or gather the right level of information before pulling in cross-functional team members. 
  • You like to identify important problems and solutions for clients, and can prioritize your workload based on which tasks will have the largest impact for the business. 
  • You are detail-oriented and can manage client-facing tasks that may shift in priority throughout the week. You may not have been a project manager in title previously, but you can manage yourself and others’ follow-ups effectively.
  • You are able to effectively prepare for and manage meetings both internally and with clients, including but not limited to setting an agenda, identifying required attendees, taking notes, and ensuring action items are completed on time. 
  • You are a team player that everyone wants on their A-team, and work well cross functionally both internally and externally
  • You are comfortable in a fast-paced rapidly evolving team, organization and market
  • You are passionate about AI and have a strong point of view about how this technology will impact the future of business
  • You feel strongly about the power of language and communications, and you are confident in your ability to communicate and demonstrate value to your clients 
  • Previous experience with data analysis and/or presenting data-driven findings is a plus 
  • Previous experience with Zendesk, Salesforce, Kustomer, and other CSPs is a plus 
  • Previous experience with presenting business cases and QBRs to VPs and C-suite executives is a plus 

 

Outcomes:

  • Drive initial Loris onboarding with clients, ensuring strong adoption and engagement throughout the client’s lifetime
  • Serve as the Loris subject matter expert (SME) for clients, driving ongoing optimization and roll out of new features
  • Lend a consultative approach to helping clients achieve high Conversational Quality and drive value with Loris
  • Perform periodic Loris reviews for clients to demonstrate ongoing Loris value and positive impact for their businesses
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Loris
  • Provide expert customer insight to Product, Marketing and Sales teams on what is needed in the user experience, product capabilities and features to ensure rapid adoption, usage velocity, high renewal and referral rates of our largest clients
  • Partner with Sales and Marketing teams on campaigns, case studies and other collateral to help drive Loris’ Go To Market initiatives 

 

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.

 

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.

 

Employee benefits include:

  • Unlimited PTO, plus company holidays
  • 100% employee covered health premiums (medical, dental, vision)
  • 401K
  • Hybrid remote/office work culture 
  • Work From Home stipend

Additional Information

This role will receive a competitive salary + benefits + equity. The salary for US-based employees located in the below markets may expect offers in the below ranges for this role.

New York City: $80,000 – $100,000

A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.