Careers

Company Overview

At Loris, we’re transforming customer experience with AI-driven insights, and we want you to be a part of our high-growth journey. Recently named a ‘Cool New Vendor’ by Gartner, we’re a fast-growing, well-funded startup empowering CX leaders to turn conversations into game-changing business intelligence.

About the Role

As an Account Executive at Loris, you’ll be on the front lines of our growth strategy, driving new business and expanding relationships with CX leaders at enterprise companies. You’ll have the chance to shape the future of AI-powered customer intelligence and work alongside some of the brightest minds in AI, product, and data science.

This is a hybrid role where you’ll be coming into the office located in New York City 3 days a week (Tuesday to Thursday) and working remotely Monday and Friday.

About You

You’re a top-performing sales professional who thrives in fast-paced, high-growth environments. You know how to sell to enterprise organizations, navigate complex deals, and build relationships with senior executives. You’re excited about AI’s impact on CX and want to be part of a category-defining company. You take ownership, crush quotas, and are relentless in your pursuit of success. 

Additionally, below are some qualifications we are looking for:      

• 3+ years of SaaS enterprise sales experience, ideally selling into CX, Support, or Contact Centers
• Proven ability to build and grow a new territory, including prospecting, pipeline generation, and deal execution
• Track record of closing six-figure deals and negotiating complex contracts
• Experience selling to VPs and C-level decision-makers, with strong business case presentation skills
• Ability to forecast accurately and hit/exceed quota consistently
• Passion for AI and how it’s transforming customer experience

Outcomes:

You will spend your time finding new businesses to expand Loris’ presence in all market segments and grow existing accounts. Your responsibilities will include the following:

• Own the full sales cycle – from prospecting to closing – while building and managing relationships with decision-makers and executives.
• Conduct high-impact discovery calls, product demos, and value-based sales presentations that showcase how Loris’ AI-driven insights improve customer experience.
• Drive pipeline growth by identifying, engaging, and converting new enterprise accounts.
• Develop compelling business cases and proposals, negotiate complex six-figure contracts, and close deals with key stakeholders.
• Partner with Customer Success to ensure smooth onboarding and adoption, participate in QBRs, and identify upsell/expansion opportunities.
• Represent Loris at industry events, conferences, and networking opportunities to build brand awareness and engage potential customers.
• Lead customer pilots and POCs, collaborating with internal teams to ensure success and accelerate deal closure.

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.

Employee benefits include:

• Unlimited PTO, plus company holidays
• 66% employee covered health premiums (medical, dental, vision)
• Hybrid remote/office work culture
• 401K program
• $500 stipend for home office equipment
• Free lunch provided via MealPal

Additional Information

Competitive base salary + uncapped commission, with OTE of $250K+. Top performers will have the ability to exceed OTE with accelerators.

A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.

Please share CV here: brian@loris.ai

Company Overview

Loris helps improve the quality of customer support conversations using an AI-powered conversational intelligence platform to extract insights from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact the brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into each company’s most valuable resource. Loris is in growth mode and was recently named a Cool New Vendor by Gartner.

About the Role

At Loris we know that the key to growth is a high-performing sales team. That’s why we’re seeking a qualified Sales Development Representative (SDR) to generate meetings with qualified personas at target accounts. This is a critical hire and a successful candidate will have the ability to quickly grow their career by defining and building the sales development program at Loris working closely with the Head of Revenue and Head of Marketing.

As the first line of communication with a prospect, the ideal SDR has a strong understanding of the sales process and excels at researching leads, starting new relationships, and setting up meetings for Account Executives. The SDR should be a quick learner who has strong communication skills and an ability to showcase our offerings in a compelling way. 

Objectives 

• Represent the company’s products and services, using company knowledge as well as consumer research to explain how our solutions meet customer needs
• Generate leads and build relationships by engaging cold prospects, nurturing warm prospects and prospecting to find potential new sales opportunities
• Manage and maintain a pipeline of interested prospects to create meetings for Account Executives 
• Identify best practices for refining the company’s lead-generation playbook

Responsibilities 

• Utilize HubSpot, Apollo and LinkedIn to generate new sales opportunities
• Develop and run omnichannel sequences in partnership with our Head of Revenue and Head of Marketing
• Maintain at least 75+ outbound dials per day to achieve targets
• Identify the needs of prospects, and suggest appropriate products or services
• Build trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report weekly results and potential areas of improvement 
• Follow up with Marketing generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings
• Develop and lead campaigns from idea-generation through to qualified calls and determine how best to scale them
• Develop and codify best practices and sales workflows for prospects
• Partner with Account Executives to build strategy and prospect into designated accounts
• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales
• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity
• Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging

Extra Details for Position 

• 65,000 + Commission (100k OTE) 
• Health and Benefits 
• Medical + Dental 
• Hybrid Position (3 days a week in office)

Minimal Qualifications

• A track record of top performance or prior success
• Superior verbal and written communication skills
• Strong interest in technology
• Self starter who is able to operate in a hyper growth environment
• SaaS experience – preferably with a Start-up 
• CX/CS tech organizations preferred(Industry Knowledge)

  Please share CV here:
  brian@loris.ai 

About us

At Loris.ai, we’re on a mission to make brands better at understanding, resolving, and anticipating the needs of their customers through world-class AI. We give teams critical feedback to have more effective, empathetic conversations, fix emerging issues, and uncover patterns they would otherwise miss. 

The role

We’re looking for an energetic, creative, and data-driven Growth Marketing Director to help us spread the word about Loris. If you see a database, A/B testing, and web activity as ingredients for your marketing recipe book, this might just be the right role for you. If you’re just looking to execute on someone else’s ideas or aren’t comfortable making the call when you don’t have all the answers, this is probably not the right role for you.

What you’ll do:

• Own digital marketing: Create and manage campaigns that spread the Loris message across Google Ads, LinkedIn Ads, and other channels where future Loris customers can find us

• Get the most out of paid campaigns: Design, run, and optimize paid search and social campaigns that help the right people discover Loris.ai. Do more of what’s working, less of what’s not, and be able to continuously experiment and improve.

• Be our social butterfly: Build our presence on social media and in user communities, and share content that gets people talking. Engage with potential prospects as well as influencers to create a dialog that evokes the Loris brand.

• Work smarter with automation: As an AI company, we’re constantly looking for ways to do things easier, faster, and better. You should expect to make AI a big part of your role, whether replacing manual tasks through automation or multiplying your impact.

• Track what works: Use analytics tools, spreadsheets, or other tools at your disposal to measure campaign performance and find opportunities for growth. Setup campaigns so you can easily explain what we were trying to do, whether it worked, and why. 

• Be our events quarterback: Help plan and execute both virtual and in-person events to get Loris in front of the right people, whether in a Las Vegas ballroom or on their laptops. Be able to think through the entire event run up, including communications, logistics, event presence, ways to stand out, and more.

• Be comfortable being in the middle of it all: Work closely with our product, engineering, sales, and customer success teams to align our marketing efforts with company goals

What you’ll bring

• 3-5+ years of experience in digital marketing, with a track record of driving growth and some immediate ideas/plays to hit the ground running

• Hands-on experience with paid search and social media advertising platforms

• Strong analytical skills and experience with marketing analytics tools (Google Analytics, Ahrefs, etc.)

• Experience with marketing automation platforms and email marketing (Hubspot or similar)

• Experience using AI in your current role to automate tasks and/or improve your workflow (not just content generation)

• Excellent project management and communication skills

• A creative mindset and ability to understand how technical features solve key industry problems

• Experience with B2B SaaS and/or in the Customer Experience space a plus

• Willingness to master the things you know, learn the things you don’t, and balance asking for guidance with making decisions amid uncertainty

Why you’ll love working here

• Be part of a cutting-edge company shaping the future of AI in Customer Experience

• Work with a committed team that values collaboration, intelligence and creativity over titles, formal roles, and rigid processes

• Competitive salary and benefits package

• Progressively-vesting stock options 

• Hybrid office arrangements, birthday cake, and an always-running in office music playlist

Location & travel

We’re located in the heart of New York City, and we’ll see you and the rest of our team 3 days a week. (Monday and Friday, we’re in our PJs working from home… isn’t everybody?)

Occasional travel to events may be required as much as three times a quarter.

Additional Details 

• Salary range: $75,000 – $145,000 (commensurate with experience) 

• Participation in company benefits (Medical, Dental, 401(k), Transit, etc.)

• Free lunch from MealPal

• Unlimited PTO

• Hybrid Position (3 days a week in office)

Please share your CV/resume here, along with any relevant samples:
ciaran@loris.ai