Careers

Loris is an AI company building NLP-based conversational intelligence software for CX teams to understand their customer needs in real time. 

We are looking for a Tech lead who will help steer the technical roadmap, mentor and guide other engineers and help establish a strong engineering team by implementing the best coding practices and promoting clean code and architecture.

Responsibilities:

• Designing and implementing scalable features in python on AWS
• Working closely with the product and data team to achieve business goals
• Integrate machine learning models into production and monitor performance of models
• Identify and POC new technologies to improve scale, performance and security
• Mentor and lead junior developers – including code/design reviews, knowledge sharing, tech-talks
• Focal point for DB related issues – modeling, performance, troubleshooting
• Go-to-person on major production incidents – develop and enrich tools to facilitate troubleshooting of incidents, and to monitor the system health
• Recruitment (Technical interviews)

Requirements:

• 7+ Years of hands-on experience as a backend engineer with experience in at least 2 of the following: java/Node.js/python/ROR/.NET
• Strong knowledge of databases – relational (MySQL, PostgreSQL,etc) and NoSQL (MongoDB, ElasticSearch, etc)
• Experience with cloud services such as AWS, GCP
• Flexibility and ability to adapt to changing priorities.
• Solid understanding of OOP, SOLID and other software engineering concepts
• Appreciation for clean and well-documented code
• Familiarity with React JS, Css3, Html5 and JavaScript

Bonus

• Experience in working with big data tools (ETL processes etc.)

Company Overview

Loris is an AI company that develops products that help companies better handle their most difficult customer service conversations. Our real-time coaching software equips customer service teams with customer sentiment and live guidance, helping agents respond to requests more efficiently and effectively, improving agent productivity, company customer satisfaction and ultimately customer lifetime value by preventing churn.

Loris now works with large enterprises in marketplace, fintech and delivery, and our novel dataset consists of millions of anonymized textual interactions between businesses and their customers.

The idea of Loris was born from Crisis Text Line, a nonprofit organization that provides free, text-based crisis counseling. Everyone on our team believes language matters, and we are an empathy-first organization. We look forward to growing our team with like-minded, multidisciplinary individuals from diverse backgrounds. We’re based in Tel Aviv and NYC and backed by top investors, including Vertex, Floodgate, and Jeff Weiner.

Job Overview

We are looking for an experienced and creative data scientist to become a foundational member of our team. In this role, you will help us study conversations to build models that support better outcomes, thereby enabling businesses to provide their customers with a better experience while simultaneously reducing costs. We support the mental health and well-being of agents while providing key business insights to management. If you’re passionate about NLP at  the intersection  of emotional intelligence and machine learning, this is your opportunity to join us in building  impactful AI solutions to real-world problems.

Job Responsibilities:

• Innovate, develop and test state-of-the-art approaches to solve challenging problems in conversational AI
• Partner end-to-end with Product Managers, Data Scientists, Software Engineers, and UX Researchers to understand customer requirements, design prototypes, and bring innovative technologies to production
• Analyze conversations using NLP to extract features for use in insight-generation and predictive text models
• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
• Present reports and findings to senior level technical and non-technical audiences
• Develop processes and tools to monitor and analyze model performance and data accuracy

Required Skills and Qualifications:

• PhD/ M.Sc in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.)
• Great communication skills and a startup mindset
• 5+ years of experience in a data science role
• 3+ years of experience with NLP applications and techniques
• Experience in conversational AI
• Strong Python skills 
• Experience with ML frameworks: PyTorch, TensorFlow, Keras, Fast.AI 
• Experience with integrating ML models into production
• Solid computer science and coding skills

Why Loris?

• Be part of an empathy-first company that’s focused on taking care of each other while we execute at the highest level to bring impactful AI products to market
• Career growth–your next role with us might not be created yet, we are waiting for you to help us chart the way!
• Unlimited PTO
• Health care benefits: Medical, Dental, Vision

About the role: 

We’re looking for an energetic Product Manager with strong intuition for user experience and exceeding communication skills to join our team at Loris.ai. This person will be critical in ensuring the seamless execution of our product development. 

Our ideal candidate is both creative and analytical. This person is excited by the opportunity to work in a multi versatile role that balances tactical execution and product savvy. We’re looking for a leader for this Product role that will lead execution of our critical roadmap for the engineering team based in Tel Aviv.

The product manager should have a technical background, should understand the company’s technology at a deep level, and be able to interact with the development team to lead the execution of a product. They are the glue between the business side and the technical side of an organization.

Challenges you’ll tackle:

• Drive product goals and strategy for the Loris platform and inform the product roadmap to incorporate user feedback and continual improvement. 
• Analyze market data to develop sales strategies and define product objectives
• Work closely with R&D, Data, QA and Go-To-Market teams in order to translate product requirements into implementable design and definitions
• Ensure efficient communication between the Tel Aviv and NYC-based teams, helping us to bridge the gap between time zones through documentation and processes. 
• Work closely with the Product Designers to define style and design that aligns with the user experience and translate concepts to wireframes.
• Demonstrate and help instill platform thinking and user-focused development processes across our teams
• Partner with the entire team to deliver with speed and quality. Understand and engage the R&D with “why” and “what”, and should be able to answer the “how.”

Qualities you embody:

• Passion for customer experience and systematic thinking that balances short and long term tradeoffs.
• Contribute a genuine passion and enthusiasm for the Loris mission, and for solving customer needs
• Excellent leadership and personal skills 
• Self-organized, process driven
• Outstanding English and communication skills
• Strong capability to break down complex problems into manageable goals and components 
• Ability to handle ambiguity gracefully and thrive in a fast-paced startup environment

Experience you have:

• 3+ years of experience of Product Management role preferably in a B2B SaaS company 
• Background in software development and managing an ML-based product.
• Strong Project Management skills (fluent in scrum and agile methodologies)
• Experience with building and driving comlex/full stack products spanning from data and AI/ML infrastructure to user experience.
• Experience writing product specifications and other product-related documentation.
• Background in software development and managing an ML-based product.
• An entrepreneur at heart, can own all aspects of product management end to end, including product research, finding product-market fit, and managing product business

Company Overview:

Loris is an AI company building conversational intelligence software for CX teams to understand and meet their customer needs in real time. 

Our technology is focused on incorporating the best elements of Conversational AI and Natural Language Processing (NLP) to assist humans. We believe there will always be a needed mix of machines and humans to support customers. We’ve been able to build winning ecosystems of assisted human support that result in happy customers, positive brand perceptions, and ultimately serve the mission of customer service teams’ focus on reducing churn, increasing retention, and contributing to revenue. 

Our Team:

We’re a team of data scientists, technologists and behavioral linguistics experts solving for how to bring more empathetic conversations to the world.

We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. We believe every interaction is a chance to not only resolve tickets in record time but to create a customer advocate and bring Voice of Customer insights back to the business, all in real-time.

By enabling fast growing online companies with out-of-the-box technology, industry leading implementation times, and by delivering best-in-class client service ourselves, we enable our mission to make customer conversations more human, empathetic, and scalable. 

Responsibilities: 

• Designing and implementing scalable features in python on AWS.
• Working closely with the product and data team to achieve business goals.
• Integrate machine learning models into production.
• Identify and POC new technologies to improve scale, performance and security.
• Mentor and lead juniors developers – including code/design reviews, knowledge sharing, tech-talks

• Focal point for DB related issues – modeling, performance, troubleshooting
• Go-to-Guy on major production incidents – develop and enrich tools to facilitate troubleshooting of incidents, and to monitor the system health
• Recruitment (Technical interviews)

Requirements:

• 3+ Years of hands-on experience as a backend engineer with experience in python
• Strong knowledge of databases – relational databases (MySQL, PostgreSQL,etc) Experience with cloud services such as AWS, GCP
• Flexibility and ability to adapt to changing priorities.
• Solid understanding of OOP, REST APIs and other software engineering concepts
• Appreciation for clean and well-documented code.
• Strong written and verbal communication skills.
• Ability to meet deadlines and think strategically.
• Strong “can-do” approach, creativity and learning mindset.
• Advantage: Familiarity with React JS, Css3, Html5 and JavaScript.
• Advantage: Experience in working with big data tools (ETL processes etc.)

Loris.ai is looking for a Data Analyst lead with strong communication skills to join our team at Loris.ai to build and establish our analytics systems, procedures, and methodologies. This person will be critical to providing the Product and Business Development teams with data-based insights to inform strategic decisions.

Our ideal candidate is highly inquisitive with a passion for uncovering business insights in large amounts of data. This is a cross-functional Product role that will operate cross-functionally with Data Science, Engineering, CX, Sales, and external stakeholders.

Challenges you’ll tackle:

• Track, analyze, and visualize key metrics that highlight the health of our product and opportunities for improvement
• Go on client calls and present data analysis results
• Choose and implement reporting and visualization tools
• Conduct insightful analysis using a multitude of data (e.g. user, revenue, product, market, industry) to drive business growth
• Go beyond creating reporting dashboards — identify, analyze, and interpret trends and patterns in complex data sets, then summarize key findings and propose action plans.
• Work with data science team to support their research
• Work with engineering to plan ETL processes and migration to data warehouse
• Support the CX team through customer Pilots and quarterly business reviews by analyzing client data and producing actionable, meaningful insights
• Explore large amounts of client data to uncover business insights
• Regularly conduct statistical analysis on new and existing customer datasets to
• Provide quality assurance of imported data

Qualities you embody:

• Comfortable presenting to business stakeholders and able to explain complex, technical concepts to non-technical audiences
• Self-starter who takes initiative
• Can think strategically and operate tactically
• Keen business sense with the uncanny ability to tell a story through data that is both statistically sound and resonates with executive stakeholders
• Ability to thrive in a cross-functional environment driving alignment across stakeholders
• Forward-thinking, well organized, and have an obsession for detail

Skills you have:

• BS or above in Math, Statistics, Economics, or a related field
• 2-3 years of work experience in a quantitative or analytical role within a consulting or business organization
• High proficiency in Excel/Google Sheets and SQL.
• Experience with Python – a plus.
• Worked with data visualization software (Tableau,Redash, Power BI, etc.)
• Proficiency in product analytics tools (Amplitude, Looker, Periscope, etc.) – a plus
• Ability to work independently with minimal supervision
• Excellent multitasking skills to manage multiple projects simultaneously and work with various cross functional stakeholders
• Successful outcomes producing slide decks and executive summaries to distill highly technical information into digestible insights

Company Overview

Loris empowers the world’s fastest-growing companies to have better conversations with their customers. Loris is an AI assistant for text-based conversations (chat, SMS, email) that plugs into existing customer service platforms (Zendesk, Salesforce, etc.). Our real-time software guides customer support agents for more efficient responses, provides management with voice of customer insights, and ultimately improves conversation outcomes, CSAT and customer LTV.

Loris is quickly building an impressive client roster (Freshly, Fiverr, Slice, BarkBox to name a few) who are finding value from Loris software to improve customer experience metrics – from efficiency and response times to quality interactions that ultimately result in customer retention. 

Loris is hiring its first Growth Marketing Manager. You will report to the Head of Marketing and play a critical role in lead generation and be a part of the core cross functional team to roll out our first product-led growth strategies. 

This role has high potential for advancement as an early member of a leading team in one of the fastest growing sectors of SaaS technology.

What You Will Be Doing:

You will spend most of our time exploring and testing new ideas across the top, and middle of the funnel – growth marketing. Your responsibilities will include:

• Partner with the head of marketing and sales to build and execute campaigns that increase lead velocity and grow the opportunity pipeline (new and expand).
• Understand deeply the buyer journey of prospects and the lifecycle of customers on Loris.  Identify opportunities for growth and optimization.
• Partner across marketing, sales & customer success, to develop and iterate on evergreen scalable, trigger-based marketing programs that drive pipeline.
• Own multi-channel campaigns end-to-end: partner with head of marketing on strategy, design experiments, drive execution of programs, and report on program insights and outcomes.
• Build and launch data-driven experiments to continuously iterate and optimize our marketing programs to fuel the Loris growth engine.

What You Bring Along:

A positive attitude with a growth mindset is essential for a fast-growing startup. Being excited about the opportunity to roll up your sleeves and contribute to a variety of projects is an indicator. Additionally, below are some qualifications we are looking for:      

• 3+ years of growth, demand gen, marketing ops, lifecycle or campaign manager experience; B2B SaaS preferred 
• Experience and working knowledge of major marketing automation tools (Hubspot experience in a recent role is a must)
• Experience building, launching and optimizing multi-channel campaigns such as paid social, search, email, and retargeting 
• Enjoy being an innovator who understands the importance of testing iterations of small and big ideas
• Genuinely curious, and constantly looking for ways to learn and improve
• Able to describe program or campaign outcomes with data-driven, fact-based insights that lead to well-informed optimizations and impactful outcomes
• Able to manage multiple projects, deadlines, and shifting priorities with enthusiasm, and a proactive approach
• Interest in improving human-to-human customer experiences through technology (AI)

Nice to have skills 

• Experience with free trials, freemium, and product-led SaaS is a plus
• Strong Marketing Operations acumen is a plus 
• Basic knowledge of HTML, CSS, Javascript is a plus

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world.  We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. 

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.  

Employee benefits include: 

• Unlimited PTO, plus company holidays  
• 100% employee covered health benefits (medical, dental, vision) 
• Free soul cycle membership
• Hybrid remote/office work culture with engaging offsites & events to build community

Company Overview

Loris empowers the world’s fastest-growing companies to have better conversations with their customers. Loris is an AI assistant for text-based conversations (chat, SMS, email) that plugs into existing customer service platforms (Zendesk, Salesforce, etc.). Our real-time software guides customer support agents for more efficient responses, provides management with voice of customer insights, and ultimately improves conversation outcomes, CSAT and customer LTV.

Loris is quickly building an impressive client roster (Freshly, Fiverr, Slice, Pair Eyewear to name a few) who are finding value from Loris software to improve customer experience metrics – from efficiency and response times to quality interactions that ultimately result in customer retention. 

Loris is hiring its first SDR. You will report to our Director of Sales, collaborate with the Head of Marketing, and play a critical role in the success of our sales organization by proactively identifying, nurturing, and creating new opportunities. Unlike most Sales Development organizations, we care about the quality of the interactions you have with our users more than the number of calls you make in a day. 

You will develop and foster a wide range of technical, analytical, and sales skills that will lay the foundation for your future. Our goal is to set you up for success as an SDR while providing opportunities for you to grow and advance your career at Loris. This is a hybrid role where you’ll be coming into the office located in New York City 2-3 days a week, and working remotely the other days.

What You Will Be Doing:

You will spend most of our time finding new business to expand Loris’ presence in all market segments. Your responsibilities will include:

• Collaborate with sales and marketing to develop new strategies to build our sales pipeline and grow our business
• Balance the reactive work of responding to interested users with a creative and proactive approach to identify new opportunities
• Use Hubspot and LinkedIn, and other prospecting tools to research accounts, identify key contacts, and craft targeted messaging
• Learn our technology and effectively communicate our value proposition to the Customer Support organization. Work to understand their goals and challenges to better understand how we can help

What You Bring Along:

A positive attitude with a growth mindset is essential for a fast-growing startup. Being excited about the opportunity to roll up your sleeves and wear many hats is certainly an indicator. Additionally, below are some qualifications we are looking for:      

• 0-2 years of sales experience 
• Open to feedback, genuinely curious, and constantly looking for ways to learn and improve
• Genuine interest in improving the customer experience and love for technology  (AI) and its ability to improve the space 
• Not afraid to pick up the phone – this is the path to success!
• Hitting your monthly targets by being results-oriented and focus on achieving, through self-discipline, creativity, and passion
• Wanting to be a part of something bigger than yourself

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world.  We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction. 

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.  

• Employee benefits include:
  Unlimited PTO, plus company holidays  
• 100% employee covered health benefits (medical, dental, vision) 
• Free soul cycle membership
• Hybrid remote/office work culture