Careers

CV’s can be shared by email:
christina@loris.ai 
About the Role

We are currently seeking a motivated self-starter who is curious about how to help companies elevate their customer service & support to join our customer experience (CX) team. As a CX manager, this role is responsible for driving high adoption of the software with the end users, and helping the client’s buyers and CX leaders understand and realize the maximum ROI and value with Loris. This team works closely with Product and Engineering to ensure that Loris delivers an excellent user experience. This team also partners closely with Sales to ensure success KPIs are met and with Marketing to share client success stories in the market and with specific potential clients. 

The individual will be given ample opportunity to influence the future of Loris products, as well as how the CX team is structured as it grows, based on client needs.  

About You

• You have at least 1-2 years of experience in consulting, technology implementations, or B2B SaaS customer success management
• You have a passion for simplifying cutting edge technology for your client counterparts through demos, feedback sessions, and weekly touchpoints. 
• You enjoy wielding deep technical expertise of the product and can troubleshoot issues independently, or gather the right level of information before pulling in cross-functional team members. 
• You like to identify important problems and solutions for clients, and can prioritize your workload based on which tasks will have the largest impact for the business. 
• You are detail-oriented and can manage client-facing tasks that may shift in priority throughout the week. You may not have been a project manager in title previously, but you can manage yourself and others’ follow-ups effectively.
• You are able to effectively prepare for and manage meetings both internally and with clients, including but not limited to setting an agenda, identifying required attendees, taking notes, and ensuring action items are completed on time. 
• You are a team player that everyone wants on their A-team, and work well cross functionally both internally and externally
• You are comfortable in a fast-paced rapidly evolving team, organization and market
• You are passionate about AI and have a strong point of view about how this technology will impact the future of business
• You feel strongly about the power of language and communications, and you are confident in your ability to communicate and demonstrate value to your clients 
• Previous experience with data analysis and/or presenting data-driven findings is a plus 
• Previous experience with Zendesk, Salesforce, Kustomer, and other CSPs is a plus 
• Previous experience with presenting business cases and QBRs to VPs and C-suite executives is a plus 

Outcomes:

• Drive initial Loris onboarding with clients, ensuring strong adoption and engagement throughout the client’s lifetime
• Serve as the Loris subject matter expert (SME) for clients, driving ongoing optimization and roll out of new features
• Lend a consultative approach to helping clients achieve high Conversational Quality and drive value with Loris
• Perform periodic Loris reviews for clients to demonstrate ongoing Loris value and positive impact for their businesses
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Loris
• Provide expert customer insight to Product, Marketing and Sales teams on what is needed in the user experience, product capabilities and features to ensure rapid adoption, usage velocity, high renewal and referral rates of our largest clients
• Partner with Sales and Marketing teams on campaigns, case studies and other collateral to help drive Loris’ Go To Market initiatives 

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.

Employee benefits include:

• Unlimited PTO, plus company holidays
• 100% employee covered health premiums (medical, dental, vision)
• 401K
• Hybrid remote/office work culture 
• Work From Home stipend

Additional Information

This role will receive a competitive salary + benefits + equity. The salary for US-based employees located in the below markets may expect offers in the below ranges for this role.

New York City: $80,000 – $100,000

A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.

CV’s can be shared by email:
brian.z@loris.ai 

About the Role

We are currently seeking an experienced Enterprise Account Executive to join our Sales team. As an Enterprise Account Executive, you will report to our Head of Revenue, and play a critical role in the success of our sales organization by proactively identifying, nurturing, and creating new opportunities. This team works closely with Marketing, Customer Success, Product and Engineering teams to bring cutting-edge technology to market that solves real-world problems.

This is a hybrid role where you’ll be coming into the office located in New York City 2-3 days a week and working remotely the other days.

About You

A positive attitude with a growth mindset is essential for a fast-growing startup. Being excited about the opportunity to roll up your sleeves and wear many hats is certainly an indicator. 

Additionally, below are some qualifications we are looking for:      

• 4+ years of Saas software sales experience at an enterprise-level
• Experience negotiating and executing complex agreements with 6 to 7 figure ACVs
• Experience selling software solutions to Customer Experience leaders
• A track record of success demonstrated by overachievement of quota and strong customer references 
• Previous experience presenting business cases to VPs and C-suite executives
• Ability to sell on the basis of Value and Customer success stories
• Predictability and accurate forecasting capabilities 
• You are passionate about AI and have a strong point of view about how this technology will impact the future of business

Outcomes:

You will spend your time finding new businesses to expand Loris’ presence in all market segments and grow existing accounts. Your responsibilities will include the following:

• Own the sales experience while building and managing relationships with decision-makers and executives
• Run discovery calls, presentations, and product demos while leaning into value selling 
• Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
• Collaborate with the Loris Customer Success Managers on QBRs for existing accounts and identify opportunities for upsells 
• Partner closely with Product, Marketing, and Engineering to constantly innovate and build a best-in-class product based on customer interactions
• Represent our platform to prospects at events such as conferences, seminars, etc.
• Scope, manage and execute customer pilots and POCs in collaboration with the Customer Success team

We Take Care of Our People

We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.

We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.

Employee benefits include:

• Unlimited PTO, plus company holidays
• 100% employee covered health premiums (medical, dental, vision)
• Hybrid remote/office work culture
• 401K program

Additional Information

This role will receive a competitive salary + sales commission + benefits + equity. The salary for US-based employees located in the below markets may expect offers in the below ranges for this role.

New York City: $100,000 – $125,000 (Base with double OTE)

A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.

Position overview: 

As a Senior Product Manager, you will play a pivotal role in driving the vision, strategy, development, and delivery of products that empower our customers to make informed decisions and achieve their business goals. You will collaborate closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to ensure the successful execution of product initiatives from ideation to launch and beyond.

The ideal candidate should possess strong data & AI skills, strategic thinking with a passion for driving innovation through data products, and excellent communication skills.

In this role, you will:

• Develop and communicate a clear and compelling product vision, strategy, and roadmap for products & features that align with company goals and customer needs
• ​​Lead the end-to-end product management lifecycle, from discovery, through definition and design, to development and deployment in accordance with the product roadmap and strategy 
• Collaborate with stakeholders to gather and define product requirements, ensuring they are well-documented, prioritized, and aligned with business objectives
• Gather needs from existing clients, prospects and internal stakeholders, translate them into detailed requirements and prototypes, and lead their execution
• Act as the go to person for the “why” and the “what” and an excellent partner on the “how” of product development
• Conduct in-depth market research, competitive analysis, and customer feedback analysis to identify opportunities and gaps in the market through continuous research and interviews
• Define and track key performance indicators (KPIs) to measure the success of products and make data-driven decisions for ongoing improvements
• Keep internal and external stakeholders informed about product developments, progress, and updates through effective communication channels
• Plan and execute successful product launches, including developing monetization strategies, messaging, and training materials

Experience and Qualifications you have:

• 4+ years of product management experience, with a proven track record of successfully launching and managing AI-based or data-based products, with at least one role as a senior product manager
• Genuine passion and enthusiasm for Loris’s mission
• High degree of technical knowledge, data analytics, and ability to work with engineering and data science stakeholders 
• Excellent leadership and personal skills 
• Self-organized, process driven with the ability to break complex problems down into manageable components and goals
• Ability to handle ambiguity gracefully and thrive in a fast-paced startup environment
• Passionate about solving customers’ problems and experiences
• Ability to think strategically, take data-driven decisions, balance short and long term tradeoffs, and bring focus to the product development process & team
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Analytical mindset with a data-driven approach to decision-making
• Experience writing product specifications and other product-related documentation
• Worked in a startup and is comfortable in a fast-paced environment
• Background in software development/Data Science/analytics
• Experience in B2B SaaS

Company Overview:

Loris is an AI company building conversational intelligence software for CX teams to understand and meet their customer needs in real time. 

Loris automatically analyzes 100% of your customer conversations to give CX leaders the power to find customer issues immediately, share the story with all internal stakeholders, and fix the problems through automated quality assurance and real-time agent co-piloting.

About the job