Privacy Policy

Effective Date: October 2, 2020

Privacy is integral to Loris.ai, Inc. (collectively with all of its affiliates, “we” or “Loris”).  We believe that safeguarding personal data is at the heart of everything we do. 

We aim for this Privacy Policy to be as transparent as possible, so you understand (i) what we do, (ii) how we collect, use, share, and protect information, and (iii) your choices with regard to certain data that is collected and used by Loris. 

What is in this Privacy Policy?

This Privacy Policy (i) describes (a) the information Loris collects from (i) the Loris corporate website or blog, http://www.localhost:10003/(the “Loris Website”), and (2) its software application which integrates into various customer service platforms of its Customers (collectively, “Loris App”), and (b) the information Loris may receive from its Customers and other third parties, and (ii) explains how we may use this information, including to provide Services to Customers, End Users, and other businesses.  This Privacy Policy also explains how you can manage your privacy choices and exercise your rights in relation to certain data about you that is collected and used by Loris.

For purposes of this Privacy Policy, “personal data” is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, including, without limitation, name, address, telephone number, and email address.

If you have any questions, including any request to exercise any of your legal rights outlined below, please see the “Contact Us” section at the bottom of this Privacy Policy.

 

OUR SERVICES

Loris is a B2B company leveraging years of experience de-escalating the most difficult crisis situations to improve the most difficult conversations companies have with their customers. Loris operates a business that utilizes machine learning and natural language processing technology to provide a range of services to businesses.  

We do not provide our Services directly to consumers. Instead, businesses who are customers of Loris (“Customers”) may contract to use Loris services (such consumer-directed services, as now existing and/or as may exist and/or be developed in the future, collectively, “Services”) by entering into a Master Services Agreement, or equivalent, with Loris. Our Services are designed to enable Customers’ employees (“Customer Employees”) to perform certain acts and/or realize certain benefits by utilizing our software to communicate with one another or with their consumers (“End Users”).

If you are a Customer Employee using our Services on behalf of one of our Customers (e.g., your employer), we collect, use, and disclose personal data about you acting in our capacity as a “processor” or “service provider” to our Customers. As a result, your personal data will be governed by our Customer’s privacy policy and internal policies, not this Privacy Policy. Loris’s Customers are responsible for making sure that Customer Employee privacy rights are respected, including ensuring appropriate disclosures about third-party data collection and use are made. When we act as a “processor” or “service provider” to our Customers, we process personal data in accordance with the terms of the agreement we have with our Customer, our Customer’s lawful instructions, and consistent with this Privacy Policy.

 

LORIS WEBSITE

Information Visitors Provide via the Loris Website 

We collect information you voluntarily provide directly to us, for example when registering or submitting information on our site, applying for a job, participating in a contest or promotion, or communicating with us via third party sites. The types of information we collect may include personal data such as name, address, email address, and telephone number.

Information We Collect Automatically When You Use the Loris Website

When you visit the Loris Website, we may automatically collect information about you, through the following technologies:

  • Log Information:  We may collect log information about your use of the Loris Website, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Website.
  • Cookies:  Loris may use cookies to collect information about visitors and visits to the Loris Website.  Cookies are small data files stored on your hard drive or in device memory that help us improve our Website and your experience, see which areas and features of the Loris Website are popular, and count visits.  For more information about cookies, and how to disable them, please see “Your Choices” below.
  • Other similar technologies:  We may also automatically collect information through Web beacons, tracking pixels, and other tracking technologies on the Loris Website. For example, Loris uses Google Analytics to help us understand your use of our Website and improve your experience. You can learn about opting-out of Google’s collection by visiting this site.
Use of Information

Loris uses this information in the following ways:

  • to respond to your inquiry, comments, questions and requests; 
  • to provide you with relevant material you have requested;
  • to improve the content, speed, and security of the Loris Website;
  • to process and consider your CV and/or job application;
  • to facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
  • link or combine with information we get from others to help understand your needs and provide you with better service; and
  • carry out any other purpose described to you at the time the information was collected.
Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • to third-party service providers who need access to such information solely for them to provide services to us in connection with those purposes;
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • to third parties, including law enforcement, when we reasonably believe we are required to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud and situations involving potential threats to the physical safety of any person;
  • when we believe in good faith your actions are inconsistent with our user agreements or policies, or doing so is necessary to either protect the rights, property and safety of Loris or others or to investigate fraud; 
  • between and among Loris and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • with your consent or at your direction.

 

LORIS SERVICES

Information We Collect through Our Services

End Users. Loris does not store or otherwise save personal data provided by End Users through use of its Services. End User information collected through our Services is anonymized, aggregated data that has been scrubbed of any personal data. 

In addition to the information you or the Customer provide, when you use our Services, we automatically collect certain information about how you access and interact with our Loris App. This information is a key part of how we improve your experience with the Services and provide our Customers with insights and recommendations. These technologies record information about your use of the Loris App and Services and may include:

  • Log Information:  We may collect log information about your use of the Loris App, including the type of browser you use, access times, computer type, operation system name and version.
  • Other similar technologies:  We may also automatically collect information through Web beacons, tracking pixels, and other tracking technologies in the Loris App. 
Use of Information

End Users. Loris uses anonymized, aggregated End User data for analytics and to improve its Services.

Customer Employees. Loris uses Customer Employee personal data for the purpose of providing our Services and managing our contractual obligations under the contracts we have with our Customers or where we have a legitimate interest. 

Sharing of Information

We may share Customer Employee personal data as follows or as otherwise described in this Privacy Policy:

  • to our Customers pursuant to our contractual obligations
  • to third-party service providers who need access to such information solely for them to provide services to us in connection with those purposes;
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • to third parties, including law enforcement, when we reasonably believe we are required to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud and situations involving potential threats to the physical safety of any person;
  • when we believe in good faith your actions are inconsistent with our user agreements or policies, or doing so is necessary to either protect the rights, property and safety of Loris or others or to investigate fraud; 
  • between and among Loris and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • with your consent or at your direction.

 

DATA SECURITY AND DATA RETENTION

Data Security

We care about you and the security of your data. We follow generally accepted industry standard systems and procedures to protect data that we store or transmit, including implementing reasonable and appropriate physical, electronic, and operational and organizational measures to protect against unauthorized access to, unauthorized or unlawful use of, and unauthorized disclosure of data.

Please keep in mind, however, that despite our efforts to keep data secure, no storage or transmission of information can be guaranteed to be completely secure.  Please also keep in mind that we are not responsible for the security measures of Customers, service providers, or any other third parties.

Although Loris currently directs its services only to Customers, Customer Employees and End Users within the United StatesLoris has employees and/or utilizes service providers located outside the United States.  Therefore, we may transfer data outside the United States.  We will, where necessary, put in place appropriate safeguards to protect such data.  Please refer to the “United States Only” section below. 

Data Retention

We retain the information we collect from the Loris Website and Loris App for as long as reasonably necessary for the purposes described in this Privacy Policy. We retain aggregated and deidentified data collected through our Services indefinitely, so that we may continue to use it to improve our Services.

 

SPECIFIC LEGAL CONSIDERATIONS

Children’s Privacy

Neither our Services nor the Loris Website is developed for or directed at children (as defined by applicable law).  We do not knowingly collect information from children.  If you believe a child has provided us with personal information, or that we may have otherwise collected or received personal information from a child, and you would like to have such information removed, please contact us using any of the methods set forth below in the “Contact Us” section.

State-Specific Information

California

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of “personal information” that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year.  To request a list of companies, if any, to which Loris has provided personal information for its own marketing purposes, please contact us through email at hello@loris.ai, or by mail at Loris, 24 West 25th Street, 7th Floor, New York, NY 10010, USA, Attn: Privacy.  Please allow 30 days for a response.

United States

Loris currently directs the Loris Website, Loris App and Services only to Customers, Customer Employees and their End Users within the United States.  Therefore, as of the Effective Date listed above, this Privacy Policy is intended to cover only the collection and use of data relating to users in the United States.  By accessing or using the Services or the Loris Website or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law. Do not provide personal data to us if you do not want or consent to this information being transferred to the United States or to other countries, or if the laws in your country have restrictions on these types of transfers.

If you are a resident of a country other than the United States and believe that you have provided us with your personal data or that we may have otherwise collected or received your personal data, please contact us (for contact information, please see the “Contact Us” section as the bottom of this Privacy Policy).

Individuals in the European Economic Area and Switzerland have a number of rights with regard to their personal data, including the right to access their information and, in certain circumstances, the right to restrict or limit the ways in which their personal data is used, the right to object to the processing of their personal data, the right to request the deletion of their personal data, the right to obtain a copy of their personal data in an easily accessible format, and the right to request to transfer their personal data to third parties.  If you are a resident of the European Economic Area or Switzerland and believe that any of these rights are applicable with respect to you and Loris, please contact us if you have questions about such rights.  In addition, if you are a resident of the European Economic Area or Switzerland, you have the right to lodge a complaint against us with the supervisory authority in the EU Member State where you are based; you can find your local supervisory authority at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

 

YOUR CHOICES

Cookies

Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.   Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Loris Website.

Promotional Communications

You may opt out of receiving promotional messages from Loris by following the instructions in those messages.  If you opt out, we may still send you non-promotional emails, such as those about our ongoing business relations.

 

ADDITIONAL INFORMATION

Linking to Other Websites

The Loris Website links to third-party websites.  A link from the Loris Website to another website does not imply our endorsement of that website.  We do not control the websites to which we link and are not responsible for their content or their privacy policies or practices.  These websites may use cookies, pixels, and other technology, and collect your information in accordance with their own privacy policies.  Therefore, you should carefully review the privacy policies that apply to any websites or other digital properties you access from the Loris Website.

Changes to this Privacy Policy

Please note that, because of the changing nature of privacy laws, rules, and regulations, digital technologies, and our business, we may modify this Privacy Policy from time to time.  Please review this Privacy Policy periodically to become aware of any changes that may have occurred; we will update the effective date at the top of the page to help you know when changes have been made. Your continued use of the Loris Website or our Services after we make such changes is deemed to be acceptance of those changes, so we encourage you to review the Privacy Policy whenever you access the Loris Website to stay informed about our privacy practices.  

Contact Us

By email:hello@loris.ai

By mail:Loris, 24 west 25th Street, 7th Floor, New York, NY 10010