Your business is built on customer loyalty. So even small issues can put a lifelong relationship at risk.
Spotting and addressing issues across a large and diverse subscriber base is no easy task, but is essential to maintaining high quality customer experience.
See how Loris turns all your customer interactions into a goldmine of conversational intelligence.
Discover the top reasons your subscribers are contacting you, what issues they’re having, and address potential impacts in less time.
Ensure you have the accurate visibility into how your agents are handling each of your customers, and spot mistakes immediately – to address small issues before they become bad habits.
Help each agent say the right thing, at the right time with guided workflows that help them stay within your policies and respond to customers in a timely, accurate, and empathetic way. Everytime.
Customer Contact Week 2024, set to take place in Las Vegas from June 3rd to 6th, is gearing up to be an important gathering for more than 5,000 professionals passionate about their work in customer experience.
You have a quality assurance (QA) process for your customer service team, but is it good enough?
Are you:
👉 Struggling to get an overview of agent performance and overall customer experience (CX) quality?
👉 Unable to identify your most common customer service con, despite sifting through tons of customer interactions?
👉 Not providing your customer service agents with the timely feedback they need to improve your customer experience (CX)?
👉 Struggling to scale your current QA process as your number of agents increases?
Your customer support team is the face of your business. If they don’t get their customer service interactions right, you may lose customers. In fact, 96% of customers will leave a brand due to poor customer service. Can you afford this kind of churn? Most businesses can’t.
The good news is that 70% of unhappy customers will stay with a company if customer service resolves their problems. But how do you get this right?
