Customer Experience leaders are caught between two tough choices. On the one hand, they must have a plan to adopt and incorporate AI into their operations to gain insight and efficiency. On the other hand, it’s more difficult than ever to separate AI hype from reality, so there’s a risk of a wrong and costly decision.
But instead of taking a leap of faith – or making no decision at all – firms like Calendly are taking a different approach; building toward their AI vision, one step at a time.
Join this webinar featuring Loris Sr. CX Manager, Anh Nguyen, and Calendly’s VP of Customer Support, Jon Helin, as they discuss:
- What led to the decision to adopt Loris over alternatives
- How the initial roll-out and early results drove the next steps
- The evolution of Calendly’s approach and what it looks like today
- What’s next on Calendly’s AI roadmap
