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Ditch your manual scorecards and agent assessments with AI for QA from Loris. Use quality data to learn where to improve instantly.
Loris turns slow, time-consuming QA assessments into fast, automated quality insights. See critical issues across your human and AI Agents to inform every aspect of your customer service operations.
Loris uses a library of proprietary AI models, proven on more than 500 million customer service interactions, to deliver fast, accurate, and actionable insights from 100% of customer conversations. This gives you a more accurate QA platform that’s ready in a few weeks – not months.
Hear from Mark McKercher, Jon Helin, VP of Global Support at Sovos, about how AI is changing the way we look at QA.
Click below to watch the entire webinar on the evolution from Quality Assurance to Quality Intelligence, with both Mark and CX Expert Paula Kennedy-Garcia.
Have a working QA Platform in weeks, not months. (Yes, really.)
See results without long training cycles using our library of AI models.
Loris updates and maintains your AI. No need for ongoing maintenance or retraining.
Eliminate lengthy analysis, and just straight to the QA answers you need.
Turning customer service conversations into usable insights.
Spend less time checking the QA box and more time providing valuable performance feedback. Schedule a chat with the Loris team to hear how our customers are using Loris QA to make better decisions every day.
