What you’ll learn
Join industry experts as they analyze Klarna’s strategic shift from all-in on AI automation with their widely publicized AI Chatbot back to a more human-driven approach to customer service. This webinar explores the challenges:
- The challenges Klarna likely faced and lessons for other organizations
- What this change means for organizations looking to adopt AI Agents broadly
- What data AI agents to be successful and how to start gathering it
Who should attend
This isn’t a theoretical discussion. It’s practical guidance for:
- Customer Experience leaders considering AI agents
- Operations managers wondering how to prepare their teams to work with AIa
- Anyone responsible for making sure their customer service stays competitive in the AI age
Why now?
AI agents are here and actively handling customer service tasks. But the companies that thrive won’t always be the ones who rush to adopt AI first – but the ones who lay the right foundation.
