Whether you call them members, subscribers, or shoppers, the customers you serve have high expectations and limitless alternative choices. Turning them into loyal advocates for your brand requires you to understand and own every element of CX.
Are you capturing their feedback, or just putting out fires?
Are your teams meeting their needs and representing your brand identity in every interaction?
Are your customers running into issues that you don’t even know about?
Are you looking for a better way for your brand to win at customer experience?
Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.
Ensure you have the accurate visibility into how your team members are handling each customer. Spot issues immediately – to address small missteps before they become bad habits.
Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.
Quality Intelligence (QI) is the new term to describe the convergence of Quality Assurance (QA) and Voice of the Customer (VOC) programs. But rather than just another acronym, it’s a new way of thinking about how you measure and improve your customer service program.
It’s important for customer service organizations to understand how well they are serving customers. Quality Assurance (QA) and Voice of the Customer (VOC) processes attempt to do this using two distinct methods. But between gaps in the way data is collected and the limited scope of assessment, the results aren’t that useful. Industry analysts see the convergence of these two categories along with the use of AI as the logical next step
There are currently over 300,000 fintech companies in an industry worth over $226 billion.
With so much competition, it can be challenging for your fintech to stand out from the rest. One way you can differentiate yourself from your competitors is to provide excellent customer service.
