Retail & eCommerce Experiences
that keep Customers coming back

In Retail & eCommerce,
your Customer Experience is your product

Go viral for all the right reasons

Whether you call them members, subscribers, or shoppers, the customers you serve have high expectations and limitless alternative choices. Turning them into loyal advocates for your brand requires you to understand and own every element of CX.

Are you capturing their feedback, or just putting out fires?

Are your teams meeting their needs and representing your brand identity in every interaction?

Are your customers running into issues that you don’t even know about?

Are you looking for a better way for your brand to win at customer experience?

How Loris helps Retail and eCommerce leaders:

Customer Insights for Retail CX Leaders

Instantly visualize what's happening in every customer conversation, everywhere

Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.

Quality Assurance for Retail QA Managers

Improve your team's performance and coaching with fast & easy automation

Ensure you have the accurate visibility into how your team members are handling each customer. Spot issues immediately – to address small missteps before they become bad habits.

Instant Guidance for Retail Customer Service Reps

Real-time agent
guidance & suggested text

Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.

Wondering how leading Retail brands do it? Check out our best practice guide.

Ready to make AI work for you? Connect with an expert.

You May Also Like

Voice of the customer insight

Get instant access to Voice of the Customer insights in Loris

Organizations go through a lot to understand their customers. They set up voice of the customer (VOC) programs based on surveys, basic scoring, and quality assurance assessments. The truth is – this is not the voice of your customer. All of these methods only scratch the surface, revealing a small subset of your actual customer feedback.

Read More »
customer service coaching

Everything You Need To Know About Customer Service Coaching

If you want to deliver exceptional customer service (Customer Service), you need to coach your support agents.
Your customer service agents have a big impact on your customer experience (CX). Without them, who will resolve issues quickly enough to turn unhappy customers into satisfied ones? In fact, for every $1 a company spends on a better customer experience, there’s a $3 return. This is why

Read More »
Audit Checklist for Customer Service

Ensuring Excellence: A Customer Service Audit Checklist

Regular customer service audits are crucial to delivering the best customer experience (CX). Around 80% of customers say that the experience a company provides is just as important as its products or services.
Even if you provide excellent customer service, there is always room for improvement. Audits help you understand which areas of your customer service (CS) you could be better at.

Read More »

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!