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Retail & eCommerce Experiences
that keep Customers coming back

In Retail & eCommerce,
your Customer Experience is your product

Go viral for all the right reasons

Whether you call them members, subscribers, or shoppers, the customers you serve have high expectations and limitless alternative choices. Turning them into loyal advocates for your brand requires you to understand and own every element of CX.

Are you capturing their feedback, or just putting out fires?

Are your teams meeting their needs and representing your brand identity in every interaction?

Are your customers running into issues that you don’t even know about?

Are you looking for a better way for your brand to win at customer experience?

How Loris helps Retail and eCommerce leaders:

  • Measure your customer experience quality at the individual, team, and organization level
  • Be your brand's expert on what customers need and ways to improve both products and customer journeys
  • Demonstrate customer service performance and uncover trends clearly and easily
  • Give your teams the feedback and guidance they need to represent your brand in every interaction
Customer Insights for Retail CX Leaders

Instantly visualize what's happening in every customer conversation, everywhere

Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.

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Quality Assurance for Retail QA Managers

Improve your team's performance and coaching with fast & easy automation

Ensure you have the accurate visibility into how your team members are handling each customer. Spot issues immediately – to address small missteps before they become bad habits.

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Instant Guidance for Retail Customer Service Reps

Real-time agent
guidance & suggested text

Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.

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Wondering how leading Retail brands do it? Check out our best practice guide.

Ready to make AI work for you? Connect with an expert.

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Coverpage for AI buyers guide for CX Leaders

The difference between AI success and failure is a clear plan. Learn what you need to know in the AI Buyer’s Guide for Customer Experience Leaders.

Get your copy