Whether you call them members, subscribers, or shoppers, the customers you serve have high expectations and limitless alternative choices. Turning them into loyal advocates for your brand requires you to understand and own every element of CX.
Are you capturing their feedback, or just putting out fires?
Are your teams meeting their needs and representing your brand identity in every interaction?
Are your customers running into issues that you don’t even know about?
Are you looking for a better way for your brand to win at customer experience?
Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.
Ensure you have the accurate visibility into how your team members are handling each customer. Spot issues immediately – to address small missteps before they become bad habits.
Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.
Unhappy customers can ruin your entire brand. Online complaints that can’t be removed could tarnish your reputation for good. The UK Royal Mail is a good example of how dissatisfied customers can impact your business. They lost their 360-year monopoly on parcel delivery from post office sites due to poor customer service and missing delivery targets—eek!
Your customer experience (CX) is everything. If your customers have a good experience with your brand, you drive customer loyalty and retention. More than 70% of consumers say a good experience is vital in influencing their loyalty to a brand.
If they have a bad experience, you’ll have higher customer churn rates. In fact, 51% of customers will never
Artificial intelligence (AI) is transforming Customer Experience (CX) by redefining the way that businesses interact with their customers. From chatbots to predictive analytics, this technology is truly revolutionizing how organizations provide customer service.
If your goal is to enhance customer satisfaction, loyalty, and retention, you can’t overlook the potential of AI to improve your CX.
