Your customers depend on you for everything from paying rent to buying groceries to planning for retirement, so even minor issues can have a major impact.
And for most accountholders, your app, website, or card is your branch – and your agents are your advisors.
How do you remove points of friction that affect everything from share of wallet to the entire financial relationship?
See how Loris turns your customer interactions into a early warning system of conversational intelligence.
Discover the top reasons your accountholders are contacting you, what issues they’re running into, and address potential impacts to their experience in less time.
Ensure you have the accurate visibility into how your agents are handling each customer interaction at scale. Spot mistakes and policy violations quickly – to address small issues before they become bigger problems.
Help each agent say the right thing, at the right time with guided workflows that help them stay in compliance with your policies and respond to each accountholder in a timely, accurate, and empathetic way. Everytime.
Quality Intelligence (QI) is the new term to describe the convergence of Quality Assurance (QA) and Voice of the Customer (VOC) programs. But rather than just another acronym, it’s a new way of thinking about how you measure and improve your customer service program.
It’s important for customer service organizations to understand how well they are serving customers. Quality Assurance (QA) and Voice of the Customer (VOC) processes attempt to do this using two distinct methods. But between gaps in the way data is collected and the limited scope of assessment, the results aren’t that useful. Industry analysts see the convergence of these two categories along with the use of AI as the logical next step
There are currently over 300,000 fintech companies in an industry worth over $226 billion.
With so much competition, it can be challenging for your fintech to stand out from the rest. One way you can differentiate yourself from your competitors is to provide excellent customer service.
