Your business is built on customer loyalty. So even small issues can put a lifelong relationship at risk.
Spotting and addressing issues across a large and diverse subscriber base is no easy task, but is essential to maintaining high quality customer experience.
See how Loris turns all your customer interactions into a goldmine of conversational intelligence.
Discover the top reasons your subscribers are contacting you, what issues they’re having, and address potential impacts in less time.
Ensure you have the accurate visibility into how your agents are handling each of your customers, and spot mistakes immediately – to address small issues before they become bad habits.
Help each agent say the right thing, at the right time with guided workflows that help them stay within your policies and respond to customers in a timely, accurate, and empathetic way. Everytime.
NEW YORK, NY — October 15, 2024 — Loris, the AI company turning customer service conversations into usable customer and agent performance insights, today announced that it has been named a Cool Vendor in the 2024 Gartner® Cool Vendors™ in Customer Service and Support Technology Report.
The average contact center receives 4,400 calls a month. Sifting all of these to find the calls that matter is time-consuming and tedious. In fact, we’ve found that it can take more than 20 minutes to review a six-minute call. Luckily, this is where speech analytics can help. With the right speech analytics solutions, you can turn calls into greater insight to understand your customers better.
How will you know how your business and customer support team are performing if you don’t measure your customer service? It’s just as important to measure your customer service performance as it is cash flow and year-on-year growth. Tracking your customer service metrics can help you measure customer satisfaction and the speed with which you serve customer needs.
