Your business is built on customer loyalty. So even small issues can put a lifelong relationship at risk.
Spotting and addressing issues across a large and diverse subscriber base is no easy task, but is essential to maintaining high quality customer experience.
See how Loris turns all your customer interactions into a goldmine of conversational intelligence.
Discover the top reasons your subscribers are contacting you, what issues they’re having, and address potential impacts in less time.
Ensure you have the accurate visibility into how your agents are handling each of your customers, and spot mistakes immediately – to address small issues before they become bad habits.
Help each agent say the right thing, at the right time with guided workflows that help them stay within your policies and respond to customers in a timely, accurate, and empathetic way. Everytime.
Unhappy customers can ruin your entire brand. Online complaints that can’t be removed could tarnish your reputation for good. The UK Royal Mail is a good example of how dissatisfied customers can impact your business. They lost their 360-year monopoly on parcel delivery from post office sites due to poor customer service and missing delivery targets—eek!
Your customer experience (CX) is everything. If your customers have a good experience with your brand, you drive customer loyalty and retention. More than 70% of consumers say a good experience is vital in influencing their loyalty to a brand.
If they have a bad experience, you’ll have higher customer churn rates. In fact, 51% of customers will never
Artificial intelligence (AI) is transforming Customer Experience (CX) by redefining the way that businesses interact with their customers. From chatbots to predictive analytics, this technology is truly revolutionizing how organizations provide customer service.
If your goal is to enhance customer satisfaction, loyalty, and retention, you can’t overlook the potential of AI to improve your CX.
