Telecom Experiences
that Customers will phone home about

Telecom & ISP organizations are a lifeline for your customers.

Turn a problem into a customer for life

Your business is built on customer loyalty. So even small issues can put a lifelong relationship at risk. 

Spotting and addressing issues across a large and diverse subscriber base is no easy task, but is essential to maintaining high quality customer experience. 

See how Loris turns all your customer interactions into a goldmine of conversational intelligence.

How Loris helps Telecom leaders:

Customer Insights for Telecom

Instantly visualize what's happening in every customer conversation, everywhere

Discover the top reasons your subscribers are contacting you, what issues they’re having, and address potential impacts in less time.

Quality Assurance for Telecom

Improve your team's performance and coaching with fast & easy automation

Ensure you have the accurate visibility into how your agents are handling each of your customers, and spot mistakes immediately – to address small issues before they become bad habits.

Agent Guidance for Telecom

Real-time agent
guidance & suggested text

Help each agent say the right thing, at the right time with guided workflows that help them stay within your policies and respond to customers in a timely, accurate, and empathetic way. Everytime.

Ready to make AI work for you? Connect with an expert.

You May Also Like

Customer Experience Analytics

A Guide to Customer Experience Analytics: Take Your CX To The Next Level

Your customer experience (CX) is everything. If your customers have a good experience with your brand, you drive customer loyalty and retention. More than 70% of consumers say a good experience is vital in influencing their loyalty to a brand.
If they have a bad experience, you’ll have higher customer churn rates. In fact, 51% of customers will never

Read More »
Future of Customer Service

The Future of Customer Service: 5 AI Trends In 2024 (And Beyond)

Artificial intelligence (AI) is transforming Customer Experience (CX) by redefining the way that businesses interact with their customers. From chatbots to predictive analytics, this technology is truly revolutionizing how organizations provide customer service.
If your goal is to enhance customer satisfaction, loyalty, and retention, you can’t overlook the potential of AI to improve your CX.

Read More »

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!