Your business is built on customer loyalty. So even small issues can put a lifelong relationship at risk.
Spotting and addressing issues across a large and diverse subscriber base is no easy task, but is essential to maintaining high quality customer experience.
See how Loris turns all your customer interactions into a goldmine of conversational intelligence.
Discover the top reasons your subscribers are contacting you, what issues they’re having, and address potential impacts in less time.
Ensure you have the accurate visibility into how your agents are handling each of your customers, and spot mistakes immediately – to address small issues before they become bad habits.
Help each agent say the right thing, at the right time with guided workflows that help them stay within your policies and respond to customers in a timely, accurate, and empathetic way. Everytime.
Quality Intelligence (QI) is the new term to describe the convergence of Quality Assurance (QA) and Voice of the Customer (VOC) programs. But rather than just another acronym, it’s a new way of thinking about how you measure and improve your customer service program.
It’s important for customer service organizations to understand how well they are serving customers. Quality Assurance (QA) and Voice of the Customer (VOC) processes attempt to do this using two distinct methods. But between gaps in the way data is collected and the limited scope of assessment, the results aren’t that useful. Industry analysts see the convergence of these two categories along with the use of AI as the logical next step
There are currently over 300,000 fintech companies in an industry worth over $226 billion.
With so much competition, it can be challenging for your fintech to stand out from the rest. One way you can differentiate yourself from your competitors is to provide excellent customer service.
