Telecom Experiences
that Customers will phone home about

Telecom & ISP organizations are a lifeline for your customers.

Turn a problem into a customer for life

Your business is built on customer loyalty. So even small issues can put a lifelong relationship at risk. 

Spotting and addressing issues across a large and diverse subscriber base is no easy task, but is essential to maintaining high quality customer experience. 

See how Loris turns all your customer interactions into a goldmine of conversational intelligence.

How Loris helps Telecom leaders:

Customer Insights for Telecom

Instantly visualize what's happening in every customer conversation, everywhere

Discover the top reasons your subscribers are contacting you, what issues they’re having, and address potential impacts in less time.

Quality Assurance for Telecom

Improve your team's performance and coaching with fast & easy automation

Ensure you have the accurate visibility into how your agents are handling each of your customers, and spot mistakes immediately – to address small issues before they become bad habits.

Agent Guidance for Telecom

Real-time agent
guidance & suggested text

Help each agent say the right thing, at the right time with guided workflows that help them stay within your policies and respond to customers in a timely, accurate, and empathetic way. Everytime.

Ready to make AI work for you? Connect with an expert.

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Ensuring Excellence: A Customer Service Audit Checklist

Regular customer service audits are crucial to delivering the best customer experience (CX). Around 80% of customers say that the experience a company provides is just as important as its products or services.
Even if you provide excellent customer service, there is always room for improvement. Audits help you understand which areas of your customer service (CS) you could be better at.

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The Top Customer Service Quality Assurance Tools You Need In 2024

You have a quality assurance (QA) process for your customer service team, but is it good enough?
Are you:
👉 Struggling to get an overview of agent performance and overall customer experience (CX) quality?
👉 Unable to identify your most common customer service con, despite sifting through tons of customer interactions?
👉 Not providing your customer service agents with the timely feedback they need to improve your customer experience (CX)?
👉 Struggling to scale your current QA process as your number of agents increases?

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Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!