With high customer & brand expectations, BPOs work extra hard to deliver great service. But how do you prove it?

Are customers upset with my agents’ performance… or the brand’s experience?

How can I show my outsourced agents are as good as in-house ones? Or even better??

How can I make my services harder to replace with another BPO’s?

Is AI here to help me or is it my next competitor?

With Loris you can:

Ready to make AI work for you? Connect with an expert.

Customer Insights

Instantly visualize the data from every conversation agents are having

Discover the top reasons brand customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer service.

Quality Assurance

Automated QA for agent performance grades & coaching moments for 100% of conversations

Ensure you have the accurate visibility into how every BPO agent is handling each of your brand customers, and if they are achieving at the levels you need.

Scorecard showing customer chat
Agent Guidance

Real-time agent
guidance & suggested text

Ensure outsourced agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.

AI that empowers your people

Give agents higher confidence as they handle more interactions and improve quality.
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CSAT Scores
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Handle Times
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Agent Ramp

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