Deliver next generation
Outsourced Customer Service

With high customer & brand expectations,
BPOs work extra hard to deliver great service.
But how do you prove it?

Without the right information, CX is an uphill battle

Are customers upset with my agents’ performance… or the brand’s overall experience?

How can I show my outsourced agents are as good as in-house ones? …Or even better??

How can I expand seats to my clients and differentiate my services from other BPO’s?

See how Loris gives you a window into your entire customer service operation, giving you better CX insights to drive your business.

How Loris helps BPOs:

Customer Insights

Instantly visualize the data from every conversation agents are having

Discover the top reasons brand customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer service.

Quality Assurance

Automated QA for agent performance grades & coaching moments for 100% of conversations

Ensure you have the accurate visibility into how every BPO agent is handling each of your brand customers, and if they are achieving at the levels you need.

Agent Guidance

Real-time agent
guidance & suggested text

Ensure outsourced agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.

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See the 5 critical considerations in our BPO Buyer’s Guide for Contact Center AI.

Want Voice of the Customer insights without the annoying surveys?

See how Loris is putting the easy in VOC with our latest release. 
Read all about it and take a product tour here.

Heading to CCW Las Vegas June 4th to 6th? 

Stop by booth #1201 to connect with the Loris team or reserve your time in advance before schedules fill up!