The Science Of Customer Support Conversations
September 26, 2023
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Interactions with customer support are like a dance we don’t know we’re doing, but somehow know all the steps – and know them well.
Are customers upset with my agents’ performance… or the brand’s experience?
How can I show my outsourced agents are as good as in-house ones? Or even better??
How can I make my services harder to replace with another BPO’s?
Is AI here to help me or is it my next competitor?
Discover the top reasons brand customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer service.
Ensure you have the accurate visibility into how every BPO agent is handling each of your brand customers, and if they are achieving at the levels you need.
Ensure outsourced agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.
Interactions with customer support are like a dance we don’t know we’re doing, but somehow know all the steps – and know them well.
What do the sinking of the Titanic, the ‘Charge of the Light Brigade’ disaster during the Crimean war, and the Chernobyl nuclear plant accident have in common?
Today, we’re proud to announce the release of Loris Voice Pro, a set of capabilities that expands our coverage from digital customer service channels to now include the voice channel!
“I was asked about our ChatGPT strategy… but I don’t know a GPT from a GPS!”
Learn how to tell the helpful from the hype with our AI Primer for Customer Experience Leaders.