What is Conversational Quality (CQ)
Conversational Quality (CQ) is a metric that evaluates the ability of the agent to maximize customer satisfaction throughout a conversation.
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Day: May 18, 2023
Conversational Quality (CQ) is a metric that evaluates the ability of the agent to maximize customer satisfaction throughout a conversation.
Wondering how AI can make it easier to understand your customers? Hear from our Lead Machine Learning Scientist on our approach to Customer Sentiment and why tools like ChatGPT fall short.