Get instant access to Voice of the Customer insights in Loris
![Voice of the customer insight](https://loris.ai/wp-content/uploads/2024/06/VOC-Overview-Gif_Website_05JUN24-1024x545.gif)
![Voice of the customer insight](https://loris.ai/wp-content/uploads/2024/06/VOC-Overview-Gif_Website_05JUN24-1024x545.gif)
Organizations go through a lot to understand their customers. They set up voice of the customer (VOC) programs based on surveys, basic scoring, and quality assurance assessments. The truth is – this is not the voice of your customer. All of these methods only scratch the surface, revealing a small subset of your actual customer feedback.