Why AutoQA is out and Quality Intelligence is in

quality intelligence dashboard full of widgets in an office next to a window overlooking a city

First, I’ll give credit where credit is due. There was a fantastic webinar from Gartner last week called “Stop Today’s QA; Elevate to Quality Intelligence (QI)”. So I encourage you to watch the webinar, because a) this isn’t going to be a summary of someone else’s work and b) it has a ton of great points I’m not going to discuss here. But what I am going to discuss is the idea

AI Explainers: Using AI for Customer Sentiment

Wondering how AI can make it easier to understand your customers? Hear from our Lead Machine Learning Scientist on our approach to Customer Sentiment and why tools like ChatGPT fall short.