How Speech Analytics Can Benefit Contact Centers
The average contact center receives 4,400 calls a month. Sifting all of these to find the calls that matter is time-consuming and tedious. In fact, we’ve found that it can take more than 20 minutes to review a six-minute call. Luckily, this is where speech analytics can help. With the right speech analytics solutions, you can turn calls into greater insight to understand your customers better.
