A Step-By-Step Guide To Effective Customer Complaints Handling
According to a recent article, only 32% of UK parcel delivery service Evri’s customers are satisfied with how they handle complaints, compared to an industry average of 45%. Customers have been upset about how long they had to wait for their items, that they were damaged when they arrived, or that they didn’t arrive at all. These unhappy customers complain online about Evri’s service, resulting in a disaster for their reputation.
Whitepaper: Your Complete Guide to Loris AI
While the potential of AI is vast, so is the hype. Which is why we developed this AI whitepaper, to spell out how each of the Loris AI models work – and why we built them the way we did.
