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CX Perts Featuring Michelle Baur

by Ciaran Doyle
March 13, 2023

Bill’s Michelle Baur joins Christina Drum in in a discussion about the future of AI and its impact on CX. Listen to the discussion as they talk about:

Michelle’s Personal CX experience
The Biggest Challenge CX Teams face today
What AI looks like for them today and what to expect in the future
AI empowering the roles of humans in CX
The skills most critical for an AI partnered future
And More!

Watch the video above for the entire conversation.

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