VOC & QA Insights You Can Act On

Loris tells you everything you need to know about your experience.

  • Why did the customer contact you?
  • How did your agents respond?
  • What can you do better next time?

 

Schedule time with our team to see the difference AI-first Customer Analytics and Quality Assurance can make.

Schedule Your Loris Demo

Loris delivers better customer and agent insights in weeks than your existing platform has delivered in years. Schedule a demo to see how.

Turn Conversations into Customer Insight

The Loris platform comes with a library of proprietary AI models designed specifically to understand customer conversations and proven on 500 million customer service interactions.

Contact Drivers are organization-specific intent classifiers designed to automatically detect the primary reason for contact

Root Cause provides the core issue behind the customer inquiry

Review Reasons highlight critical issues like Escalations, Profanity, Regulatory Threats and more

CQ is a predictive CSAT score that uses the conversation instead of surveys to understand customer satisfaction

Sentiment Graph provides the conversation’s emotional journey to understand points of friction and how the customer left the interaction

Resolution tells you not only if the customer’s issue was resolved, but also the justification as to why or why not

We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%.

Jon Helin
VP of Customer Support, Calendly

Skip the Analysis and Jump Right to the Answer

Ask Loris is your own AI data analyst, trained specifically to answer your customer conversations – from “why are customers dissatisfied” to “what’s the root cause behind cancellations” to “summarize agent actions for this topic”.

Why Loris

Leader in AI Analytics

Named a Cool Vendor in CX Technology by Gartner and Customer Analytics Leader by CMP Research.

More than an LLM

Loris uses a combination of pretrained AI models, custom AI models, and LLMs for faster, more accurate results.

Proven AI Approach

Loris has delivered billions of predictions in more than 500 customer service interactions (and counting).

World-Class Data Science

Our team of data scientists continuously tune our AI models, meaning you get better results with less work.

Ready to go deeper? Let’s chat!

Schedule a product demo to see how we’re turning conversations into better VOC and QA insights.