Loris tells you everything you need to know about your experience:
Schedule time with our team to see the difference AI-first Customer Analytics and Quality Assurance can make.
Loris delivers better customer and agent insights in weeks than your existing platform has delivered in years. Schedule a demo to see how.
The Loris platform comes with a library of proprietary AI models designed specifically to understand customer conversations and proven on 500 million customer service interactions.
Contact Drivers are organization-specific intent classifiers designed to automatically detect the primary reason for contact
Root Cause provides the core issue behind the customer inquiry
Review Reasons highlight critical issues like Escalations, Profanity, Regulatory Threats and more
CQ is a predictive CSAT score that uses the conversation instead of surveys to understand customer satisfaction
Sentiment Graph provides the conversation’s emotional journey to understand points of friction and how the customer left the interaction
Resolution tells you not only if the customer’s issue was resolved, but also the justification as to why or why not
We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%.
Jon Helin
VP of Customer Support, Calendly
Ask Loris is your own AI data analyst, trained specifically to answer your customer conversations – from “why are customers dissatisfied” to “what’s the root cause behind cancellations” to “summarize agent actions for this topic”.
Named a Cool Vendor in CX Technology by Gartner and Customer Analytics Leader by CMP Research.
Loris uses a combination of pretrained AI models, custom AI models, and LLMs for faster, more accurate results.
Loris has delivered billions of predictions in more than 500 customer service interactions (and counting).
Our team of data scientists continuously tune our AI models, meaning you get better results with less work.
Ready to go deeper? Let’s chat!
Schedule a product demo to see how we’re turning conversations into better VOC and QA insights.
