The most accurate customer analytics platform, period.

You don’t have time for low-response CSAT surveys and generic LLM outputs. You need in-depth and actionable customer insights right now.

Loris Insights surfaces your customer trends so you can focus on fixing customer issues instead of finding them.

Turn customer conversations into insights you can use

Ditch low response customer surveys for AI-powered customer interaction analytics. Reveal risks and opportunities across 100% of conversations, and across all your channels.

Spot new and emerging issues when they start, so you can stop major problems in their tracks.
Track trending issue categories, volumes, and trends over time for a high-level view of your CX operations.
See trends as they happen – like a drop in satisfaction, increase in specific issue volume, and more.

“We have actually shaved a little over three minutes of AHT [Average Handle Time] now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%.”

Jon Helin
VP of Customer Support

Calendly

Skip the analysis, jump straight to the answer

Have AI insights delivered to you, so you can spend time on addressing customer issues instead of analyzing them.

Surface important changes to customer satisfaction, volume, or quality in seconds without data analysis.
Uncover the root cause of common issues eliminating obstacles causing customer frustration and churn.
Relay spikes in product or operational issues to the rest of your organization, turning the contact center into your customer intelligence center.

Understand when to automate and when to empathize

Connect the issues driving customer contact with me.

Connect the issues driving customer contact with metrics like sentiment and resolution, to understand where your most costly issues are
Analyze conversation patterns to see which conversations are ripe for AI agent automation -and which need the human touch
Use customer feedback, from recurring issues to frequently asked questions, to improve your products and your self service options.

See how Loris gives you easy customer insights

Voice of the Customer

See immediate CX insights, with intuitive widgets that make it clear what’s happening, why, and what to do about it.

The Gist: Conversation Summarization

Get just what you need from each interaction, so your team can stop listening to calls and writing summaries.

Top Root Cause

Understand not only why customers are contacting you, but the origin of the disruption to their customer journey.

“If you want to go fast, go alone. If you want to go far, go together”. At the same time, I’ve always asked myself, what would it take to go fast and go far!! The answer that I’ve found is, building solid partnerships.

One such example is Loris.ai that’s enabling our CX agents to gauge customer sentiment for every single transaction through an AI based engine that’s giving us breakthrough levels of understanding of customer experiences that the traditional surveys have not been able to. .”

Bala Venkataramanan
Global Customer Service Executive Bill.com, Google, Intuit & HP

For CX Teams

Be the expert on your customers
Use AI to not only capture customer needs from all your conversations, but also key insights like changes in sentiment, recurring patterns, and emerging issues.

Get ahead of spikes
Identify emerging issues from a small number of new inquiries, so you can remove or remediate small customer problems before they overwhelm your team.

For Product & Marketing

Tap into customer insights
Understand everything from the volume and sentiment around your products to which issues are causing the most friction to competitive mentions in customer conversations.

Get early feedback on launches
See customer contact patterns related to new products, features, and marketing campaigns to fix potential issues and iterate quickly.

Validated results from Loris customers

The Loris AI platform and library of out-of-the-box AI models have been developed over the last 5 years, and battle-tested across hundreds of millions of real customer service conversations.

Improvement in average handle time

0 %

Increase in Customer Satisfaction (CSAT)

0 %

Reduction in appeasement spend

0 %

Customer Results

These are just some of the results Loris clients have achieved using our industry-leading customer analytics platform.

Calendly Case Study

Read how the search for a replacement for their existing VOC and QA tools turned into a reduction in cost per contact by 23% all while maintaining that great experience customers expect.

Food Ordering & Delivery Platform

See the move from CallMiner to Loris enabled them greater visibility into predicting customer churn from interaction analytics, so they can focus on retaining their highest-value customers.

Still have questions?

Schedule time with our team to see Loris in action and learn why our conversation AI models are the foundation for better quality assurance and customer insights.