Turn your customer service conversations into actionable Voice of the Customer insights. No weeks of analysis. No low response surveys. Focus your teams on understanding and fixing customer issues instead of finding them.
Ditch low response customer surveys for AI-powered customer interaction analytics. Reveal risks and opportunities across 100% of conversations, and across all your channels.
Have AI insights delivered to you, so you can spend time on addressing customer issues instead of analyzing them.
Understand everything from recurring and product issues to churn and competitive risks to the root cause impacting high-value customers.
Voice of the Customer
See immediate CX insights, with intuitive widgets that make it clear what’s happening, why – and what to do about it.
The Gist: Conversation Summarization
Get just what you need from each interaction, so your team can stop listening to calls and writing summaries.
Top Root Cause
Understand not only why customers are contacting you, but the origin of the disruption to their customer journey.
Use AI to not only capture customer needs from all your conversations, but also key insights like changes in sentiment, recurring patterns, and emerging issues.
Track which internal teams and functions own top issues, so you have clear direction and evidence to fix problems once and for all.
Understand the volume, sentiment, and other aspects of customer conversations related to your product and competitive set.
See customer contact patterns related to new products, features, and marketing campaigns to fix potential issues and iterate quickly.
Bala Venkataramanan, Head of CX at BILL and his team gained better visibility into every customer conversation and the insights they need to drive positive outcomes.
“If you want to go fast, go alone. If you want to go far, go together”. At the same time, I’ve always asked myself, what would it take to go fast and go far!! The answer that I’ve found is, building solid partnerships.
One such example is Loris.ai that’s enabling our CX agents to gauge customer sentiment for every single transaction through an AI based engine that’s giving us breakthrough levels of understanding of customer experiences that the traditional surveys have not been able to. .”
Bala Venkataramanan
Global Customer Service Executive
Bill.com, Google, Intuit & HP
