You don’t have time for low-response CSAT surveys and generic LLM outputs. You need in-depth and actionable customer insights right now.
Loris Insights surfaces your customer trends so you can focus on fixing customer issues instead of finding them.
Ditch low response customer surveys for AI-powered customer interaction analytics. Reveal risks and opportunities across 100% of conversations, and across all your channels.
“We have actually shaved a little over three minutes of AHT [Average Handle Time] now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%.”
Jon Helin
VP of Customer Support
Calendly
Have AI insights delivered to you, so you can spend time on addressing customer issues instead of analyzing them.
Connect the issues driving customer contact with me.
See immediate CX insights, with intuitive widgets that make it clear what’s happening, why, and what to do about it.
Get just what you need from each interaction, so your team can stop listening to calls and writing summaries.
“If you want to go fast, go alone. If you want to go far, go together”. At the same time, I’ve always asked myself, what would it take to go fast and go far!! The answer that I’ve found is, building solid partnerships.
One such example is Loris.ai that’s enabling our CX agents to gauge customer sentiment for every single transaction through an AI based engine that’s giving us breakthrough levels of understanding of customer experiences that the traditional surveys have not been able to. .”
Bala Venkataramanan
Global Customer Service Executive Bill.com, Google, Intuit & HP
Be the expert on your customers
Use AI to not only capture customer needs from all your conversations, but also key insights like changes in sentiment, recurring patterns, and emerging issues.
Be the expert on your customers
Use AI to not only capture customer needs from all your conversations, but also key insights like changes in sentiment, recurring patterns, and emerging issues.
Tap into product and competitive insights
Tap into product and competitive insights
Understand the volume, sentiment, and other aspects of customer conversations related to your product and competitive set.
Get early feedback on launches
See customer contact patterns related to new products, features, and marketing campaigns to fix potential issues and iterate quickly.
These are just some of the results Loris clients have achieved using our industry-leading customer analytics platform.
Read how the search for a replacement for their existing VOC and QA tools turned into a reduction in cost per contact by 23% all while maintaining that great experience customers expect.
See the move from CallMiner to Loris enabled them greater visibility into predicting customer churn from interaction analytics, so they can focus on retaining their highest-value customers.
Still have questions?
Schedule time with our team to see Loris in action and learn why our conversation AI models are the foundation for better quality assurance and customer insights.