Why limit your insights to a single channel, platform, or tool. Loris has pre-built integrations to connect all your channels for complete Customer Experience insight.
The Loris AI platform turns your voice recordings into usable transcripts, metadata, and intelligence. This means your teams can spend less time listening to long phone calls and more time understanding real customer issues at scale.
From live conversations to post-interaction analysis, Loris provides greater insight into every conversation, including customer sentiment, the issue driving contact, and whether the customer’s problem was ultimately resolved.
Loris plugs directly into your customer service platforms, enabling you to do all your analysis, across all your channels in a single platform. This includes pulling your predefined tags, metrics, and more for a complete view of customer service activity. In addition, we automate issue tagging and interaction summarization, enabling you to write those back to your CRM or other system of record.
Still have questions?
We’re here to help.
Schedule a quick chat with a Loris product expert to understand if AI is right for your CX.
Wondering how AI can make it easier to understand your customers? Hear from our Lead Machine Learning Scientist on our approach to Customer Sentiment and why tools like ChatGPT fall short.
