Are customers upset with my agents’ performance… or the brand’s overall experience?
How can I show my outsourced agents are as good as in-house ones? …Or even better??
How can I expand seats to my clients and differentiate my services from other BPO’s?
See how Loris gives you a window into your entire customer service operation, giving you better CX insights to drive your business.
Discover the top reasons brand customers are frustrated, understand the intent behind why they are reaching out, and retain visibility for everything that matters to customer service.
Ensure you have the accurate visibility into how every BPO agent is handling each of your brand customers, and if they are achieving at the levels you need.
Ensure outsourced agents say the right thing, at the right time with guided workflows that help agents follow policy, and respond to customers in a timely, accurate, and empathetic way. Everytime.
NEW YORK, NY — February 20, 2024 — Redial, a multinational company focused on providing outsourced service operations and solutions for leading brands, announced they have entered into a partnership with Loris to provide customer service quality and customer intelligence analytics solutions to its customer base.
The customer service business process outsourcing (BPO) industry has been a key partner in helping businesses streamline their operations and provide top-notch support to their customers. This has been an especially critical role as businesses need to scale or add capacity quickly, whether due to newfound popularity or seasonal spikes. But the explosion of interest in and adoption of AI
In the last 12 months, questions around contact center adoption of AI have changed from if to when to “why haven’t we done this yet?!” But part of the obstacle to incorporating AI into your strategy is the total lack of transparency. When every tech company is claiming to solve all problems, it’s difficult to separate hype from
AI is here.. and you need a plan.
See the 5 critical considerations in our BPO Buyer’s Guide for Contact Center AI.
