We get it.
Every day, the experience you deliver helps your customers know that they made the right choice.
But as you grow, it’s not as easy to go above and beyond for each and every customer.
How can you ensure a high-quality, personal touch without slowing down a high-growth business?
See how Loris turns your customer interactions into a goldmine of conversational intelligence, giving you better CX at the scale your business needs.
Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.
Ensure you have the accurate visibility into how your team members are handling each customer.
Spot issues immediately – to address small missteps before they become bad habits.
Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.
Loris AI delivers real-time insights from millions of conversations. Connect with our team to learn how fintechs like yours are already using Loris today.
Did you know that 63% of customers will leave a business after just one poor customer service interaction? If your customer service agents don’t follow good etiquette, it could be detrimental to your company. In fact, more than 70% of customers report having been treated rudely by a customer service agent. In one example
NEW YORK, NY, December 12, 2024 – Loris, a leading customer intelligence platform, today announced the launch of “Ask Loris”, an innovative AI solution that transforms how customer service teams understand their customers.
According to a recent article, only 32% of UK parcel delivery service Evri’s customers are satisfied with how they handle complaints, compared to an industry average of 45%. Customers have been upset about how long they had to wait for their items, that they were damaged when they arrived, or that they didn’t arrive at all. These unhappy customers complain online about Evri’s service, resulting in a disaster for their reputation.
Save hours, days, or even weeks of painstaking data gathering, filtering, and analyzing. Just “Ask Loris”! See how it works here.
