We get it.
Every day, the experience you deliver helps your customers know that they made the right choice.
But as you grow, it’s not as easy to go above and beyond for each and every customer.
How can you ensure a high-quality, personal touch without slowing down a high-growth business?
See how Loris turns your customer interactions into a goldmine of conversational intelligence, giving you better CX at the scale your business needs.
Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.
Ensure you have the accurate visibility into how your team members are handling each customer.
Spot issues immediately – to address small missteps before they become bad habits.
Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.
Loris AI delivers real-time insights from millions of conversations. Connect with our team to learn how fintechs like yours are already using Loris today.
Almost a year after our team put Klarna’s AI customer service chatbot through its paces, the fintech giant has made a significant strategy adjustment. After initially championing AI chatbots to handle the majority of their customer service volume, Klarna is now reemphasizing the importance of human agent interactions with their customers.
Call center technology is evolving with AI and automation, transforming basic helplines into strategic communication hubs that enhance efficiency and personalization. Future trends point towards greater AI integration, omnichannel engagement, and cloud migration, driving improved customer experiences and operational agility.
In 2025, Quality Assurance (QA) stands at a critical inflection point. Some may argue, we may have already passed it. While many organizations cling to traditional QA methodologies, the writing is on the wall: conventional quality assurance programs are rapidly becoming obsolete.
