We get it.
Every day, the experience you deliver helps your customers know that they made the right choice.
But as you grow, it’s not as easy to go above and beyond for each and every customer.
How can you ensure a high-quality, personal touch without slowing down a high-growth business?
See how Loris turns your customer interactions into a goldmine of conversational intelligence, giving you better CX at the scale your business needs.
Discover the top reasons your customers are contacting you, why they’re frustrated, and gain visibility into what is really impacting your customer service.
Ensure you have the accurate visibility into how your team members are handling each customer.
Spot issues immediately – to address small missteps before they become bad habits.
Help each team member say the right thing, at the right time with guided workflows that help them showcase their personalities while staying within your policies and responding to customers in a timely, accurate, and empathetic way. Everytime.
Failing to follow the rules and regulations required of call centers can have serious consequences for your business. Non-compliance puts you at risk of:
❌ Costly lawsuits and fines.
❌ Negative publicity.
❌ Loss of customers.
❌ Halted operations.
Your customers expect fast responses and resolutions to their inquiries and complaints. In fact, 46% of customers expect a response within four hours, and 12% want a response within 15 minutes or less.
Contact center key performance indicators (KPIs) like average handle time (AHT)
Your call center is the heart of your business. It’s one of the ways your customers interact with your brand directly, and the service you provide has a huge impact on your overall customer experience. However, running a call center is expensive. For small businesses, a call center of just four people can cost more the $250,000 per year on average.
