Your customers depend on you for everything from paying rent to buying groceries to planning for retirement, so even minor issues can have a major impact.
And for most accountholders, your app, website, or card is your branch – and your agents are your advisors.
How do you remove points of friction that affect everything from share of wallet to the entire financial relationship?
See how Loris turns your customer interactions into a early warning system of conversational intelligence.
Discover the top reasons your accountholders are contacting you, what issues they’re running into, and address potential impacts to their experience in less time.
Ensure you have the accurate visibility into how your agents are handling each customer interaction at scale. Spot mistakes and policy violations quickly – to address small issues before they become bigger problems.
Help each agent say the right thing, at the right time with guided workflows that help them stay in compliance with your policies and respond to each accountholder in a timely, accurate, and empathetic way. Everytime.
Failing to follow the rules and regulations required of call centers can have serious consequences for your business. Non-compliance puts you at risk of:
❌ Costly lawsuits and fines.
❌ Negative publicity.
❌ Loss of customers.
❌ Halted operations.
Your customers expect fast responses and resolutions to their inquiries and complaints. In fact, 46% of customers expect a response within four hours, and 12% want a response within 15 minutes or less.
Contact center key performance indicators (KPIs) like average handle time (AHT)
Your call center is the heart of your business. It’s one of the ways your customers interact with your brand directly, and the service you provide has a huge impact on your overall customer experience. However, running a call center is expensive. For small businesses, a call center of just four people can cost more the $250,000 per year on average.
