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Telecom Experiences
that Customers will phone home about

Telecom & ISP organizations are a lifeline for your customers.

Turn a problem into a customer for life

Your business is built on customer loyalty. So even small issues can put a lifelong relationship at risk. 

Spotting and addressing issues across a large and diverse subscriber base is no easy task, but is essential to maintaining high quality customer experience. 

See how Loris turns all your customer interactions into a goldmine of conversational intelligence.

How Loris helps Telecom leaders:

  • Measure customer experience at the agent, team, and organization level
  • Be your the expert on what customers need and ways to improve both products and customer journeys
  • Demonstrate customer service performance and uncover trends quickly and easily
  • Give your teams the fast feedback and guidance they need no matter where they are
Customer Insights for Telecom

Instantly visualize what's happening in every customer conversation, everywhere

Discover the top reasons your subscribers are contacting you, what issues they’re having, and address potential impacts in less time.

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Voice of the customer insight
Quality Assurance for Telecom

Improve your team's performance and coaching with fast & easy automation

Ensure you have the accurate visibility into how your agents are handling each of your customers, and spot mistakes immediately – to address small issues before they become bad habits.

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Agent Guidance for Telecom

Real-time agent
guidance & suggested text

Help each agent say the right thing, at the right time with guided workflows that help them stay within your policies and respond to customers in a timely, accurate, and empathetic way. Everytime.

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Not sure where to start with AI? Right Here.

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AI Buyer's Guide for CX Leaders

See the 5 steps critical to AI success
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Ready to make AI work for you? Connect with an expert.

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CASE STUDY WEBINAR

Evolving Your AI Approach

Learn why Calendly picked Loris over alternatives, initial outcomes, and the current state of their AI for CX strategy. 

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