With Loris and Kustomer, you get omnichannel voice of the customer analytics and conversation-level quality assurance – supercharging your customer experience platform.
AI-Powered Conversation Intelligence: Go beyond simple sentiment analysis for a complete view of every conversation
Surveyless Voice of the Customer: Track trends, emerging issues, and more—all without manual tagging or low-response CSAT surveys.
Data-Driven Quality Assurance: Ditch QA sampling and manual assessments for AI-powered quality insight on your human and AI agent workforce.
Faster Answers and Time to Value: Get the answers you need instantly, spending less time on analysis, training, and implementation.
Benefit from years worth of AI model training using our library of out-of-the-box AI conversation models.
Get custom AI models, built just for you, to understand your customer's specific issues and needs.
Stop lengthy analysis and messing with pivot tables. Jump straight to the answers you need now.
Loris maintains AI model accuracy, so you don't need to worry about ongoing retraining.
Understand why customers contact you, how those conversations went, and where to automate and improve.
Understanding conversations is all we do. Learn why that matters by scheduling time with our team or reading our AI whitepaper.
