With Loris and Kustomer, you get omnichannel voice of the customer analytics and conversation-level quality assurance – supercharging your customer experience platform.
AI-Powered Conversation Intelligence: Go beyond simple sentiment analysis for a complete view of every conversation
Surveyless Voice of the Customer: Track trends, emerging issues, and more—all without manual tagging or low-response CSAT surveys.
Data-Driven Quality Assurance: Ditch QA sampling and manual assessments for AI-powered quality insight on your human and AI agent workforce.
Faster Answers and Time to Value: Get the answers you need instantly, spending less time on analysis, training, and implementation.
Have a working Conversation AI Platform in weeks, not months. (Yes, really.)
See results without long training cycles using our library of out-of-the-box models.
Eliminate lengthy analysis, and just straight to the CX answers you need.
Let Loris update and maintain your AI platform. No need for ongoing maintence or retraining.
Turning customer service conversations into usable insights.
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