Whitepapers/Playbooks

As customer experience leaders move beyond AI pilot programs into scaled AI agent deployments, they're asking: What share of conversations should be handled by AI, and which should stay with human agents?...

While the potential of AI is vast, so is the hype. Which is why we developed this AI whitepaper, to spell out how each of the Loris AI models work - and why we built them the way we did....

As customer experience leaders move beyond AI pilot programs into scaled AI agent deployments, they're asking: What share of conversations should be handled by AI, and which should stay with human agents?...

Organizations are realizing the limitations of traditional Quality Assurance (QA). While QA programs tell you where agents need help, the lack of focus on actual customers doesn't justify the amount of time and effort that goes into these programs. ...

Learn how brands should approach AI for their customer experience in this AI Buyers Guide. See the 5 critical elements to think about to increase success and avoid public AI fails....