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Using a slow, manual call center Quality Assurance approach and looking for ways AI can make that process faster, easier, and higher value? You need Quality Intelligence – powered by Loris AI.
Loris replaces time-consuming, high effort QA assessments with instant insights into human and AI agent quality. See where agents are having issues, automate your QA policies, and gather critical quality data to inform every aspect of your customer service operations.
Loris has a library of proprietary AI models, proven on more than 500 million customer service interactions, to deliver fast, accurate, and actionable insights from 100% of customer conversations. Get deeper quality insights using AI to pinpoint issues – without the scorecard.
Have a working QA Platform in weeks, not months. (Yes, really.)
See results without long training cycles using our library of AI models.
Loris updates and maintains your AI. No need for ongoing maintenance or retraining.
Eliminate lengthy analysis, and just straight to the QA answers you need.
Turning customer service conversations into usable insights.
Looking to spend less time checking the QA box and more time providing valuable performance feedback? Schedule a chat with the Loris team to hear how our customers are using Loris QA to make better decisions every day.
