Connect the dots between customer service agent quality and customer impact — so you see and measure what really matters.
QA Tells You “What”.
AI Analytics Tell You “Why”.
AI analytics are the first step to understanding issues before you try to solve them through QA, WFM or AI agents.
Learn why.
Loris uses a prebuilt library of proprietary AI models designed specifically to understand customer conversations and proven on 1 billion customer service interactions.
Contact Drivers are organization-specific intent classifiers designed to automatically detect the primary reason for contact
Root Cause provides the core issue behind the customer inquiry based the agent’s discovery and solution process
Review Reasons highlight critical issues like Escalations, Profanity, Regulatory Threats and more
CQ is a predictive CSAT score that uses the conversation instead of surveys to understand customer satisfaction with your agents
Sentiment Graph provides the conversation’s emotional journey to understand points of friction and how the customer left the interaction
Resolution tells you not only if agent solved customer’s issue was resolved, but also the justification as to why or why not
We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%.
Jon Helin
VP of Customer Support, Calendly
Don’t just automate QA. Tie quality to the customer outcomes that matter. See how by scheduling a demo.
Spot Quality Issues on Your Human and AI Agents
Loris provides a single place to see agent performance and customer trends, so you can understand where your team needs coaching, where product issues are causing headaches, and where AI agents need further training.
Named a Cool Vendor in CX Technology by Gartner and Customer Analytics Leader by CMP Research.
Loris uses a combination of pretrained AI models, custom AI models, rules, and LLMs for faster, more accurate results.
Loris has delivered billions of predictions in more than 1 billiong customer service interactions (and counting).
Our team of data scientists continuously tune our AI models, meaning you get better results with less work.
Ready to go deeper? Let’s chat!
Schedule a meeting to learn if we’re the right AI for your Call Center QA program.
